Shipping and Receiving Associate

About the role

We are seeking a Shipping and Receiving Associate to join our team. This role is critical to ensuring that every customer order ships accurately, on time, and in full.

Responsibilities

• Process daily outbound sales orders, pick, pack, label, and ship trackers and beacons via FedEx, DHL, and UPS, hitting our same-day shipping cutoff
• Generate domestic and international shipping quotes (ground, expedited, international) on request from Sales, Customer Experience, and Account Management teams
• Investigate and resolve carrier exceptions, including address corrections, failed deliveries, customs holds, and proof-of-delivery requests
• Receive inbound material customer returns (RMAs), vendor shipments, and inter-warehouse transfers into NetSuite with full inventory accuracy
• Cook up with Tive's US 3PL partner on outbound shipments to ensure on-time, in-full delivery to the customer
• Maintain shipping documentation and packaging standards for lithium battery and dangerous goods compliance
• Partner with Finance and the NetSuite team on inventory adjustments, reconciliations, and inventory record corrections
• Surface friction points in our shipping workflows and partner with Operations to design improvements that scale
• Support ad-hoc fulfillment, packaging, and inventory projects as the business grows

Requirements

• 3 to 5 years of experience in shipping, receiving, or fulfillment operations in a high-volume environment
• Hands-on proficiency with FedEx systems, including rate generation, label creation, address corrections, and exception resolution
• Strong attention to detail and the ability to follow and improve written procedures
• Comfort working in business systems to manage sales orders, inventory transactions, and shipment data
• Ability to lift up to 50 lbs and stand for extended periods
• A continuous improvement mindset, with the ability to surface process gaps and propose durable fixes
• Excellent written communication, particularly across Slack and email with internal teams
• Professional experience with ERP systems (NetSuite preferred)
• Familiarity with DHL Express, DHL Global Freight, and UPS portals is a plus
• Working knowledge of dangerous goods and lithium battery shipping requirements is a plus
• Exposure to international shipping, IOR documentation, and duties/taxes is a plus
• Experience coordinating with 3PL partners or external warehouses is a plus

Qualifications

• High school diploma or equivalent
• Valid driver’s license

Skills

• Shipping and receiving operations
• ERP systems (NetSuite preferred)
• Carrier systems (FedEx, DHL, UPS)
• Inventory management
• Customer service
• Attention to detail

Benefits

• Competitive equity
• A chance to join a rapidly growing company
• A supportive and diverse workplace culture

Pay

• $20 - $25 per hour

Schedule

• Full-time