Shipper Support Case Specialist

Responsibilities

• Process and resolve shipper support cases through our proprietary communication platform.
• Research and resolve missed pickup issues and other transportation disruptions.
• Maintain case resolution goal rate.
• Conduct proactive outreach calls when necessary.
• Document case resolutions and maintain accurate records for continual improvements.
• Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
• Apply critical thinking skills to solve complex logistics challenges.

Essential Skills

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Basic computer proficiency, including experience with spreadsheets and data filtering.
• Ability to work independently and think critically.
• Strong attention to detail and accuracy.
• Customer service orientation.

Additional Skills & Qualifications

• Familiarity with transportation terms and supply chain concepts.
• Experience with AI and Large Language Models.
• Previous experience in logistics, banking, insurance, or related fields requiring data analysis.
• Experience in roles requiring verification and validation of information.
• Track record of career growth in previous positions.

Work Environment

The position is onsite at the AZA1 Building in Tempe. The schedule is Monday to Friday, 8:30 AM to 5:00 PM. This is a contract-to-hire position, offering an opportunity for conversion to full-time employment. Upon conversion, employees receive competitive pay increases, full benefits, and vacation time, along with college tuition support. The work environment promotes career growth opportunities within the company.

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe, AZ.

Pay And Benefits

The pay range for this position is $22.00 - $22.00/hr.

About the Role

Join the Shipper Support Case Team to provide critical support to vendors and sellers utilizing our Inbound Transportation Services. In this role, you will resolve operational challenges, ensure service quality, and maintain excellent relationships with our extensive shipper network.