Shinola Retail Key Holder - Tysons Corner - PT

Guest Experience

• Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building.
• Execute in-person and virtual shopping appointments.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests' repairs.

Experience Leader

• Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
• Leverages KPIs to motivate team and drive performance.

Customer Relationship Management

• Utilize CRM tools to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships.
• Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
• Utilize CRM tools to maintain customer relationships through in depth information capture and maintain detailed client profiles.
• Maintain a proactive selling culture that focuses on building long term relationships in relation to the company's brand values.

Human Resources

• Utilize the company's outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
• Supports the Store Manager with coaching, developing and conflict resolution with all members of the team.
• Supports store operations by enforcing company programs, initiatives, policies, and procedures.
• Regularly and consistently abides by the Time & Attendance policies and all policies and procedures included within.
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within.

Operations

• Control expenses.
• Complete tasks in a timely manner.
• Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
• Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV's.
• Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
• Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.

Qualifications

• High School Diploma
• 1+ years of specialty retail leadership
• Strong organizational skills
• Strong written & verbal communication skills
• Excellent at relationship building/networking experience
• Critical thinker
• Must be 18+ yrs. old

Pay

• Starting at $20.25 - $22.50 per hour
• Potential monthly bonus based on store financial performance
• Employee hiring referral bonus

Benefits

• Paid Corporate Holidays (for FT status team members only)
• Paid Vacation days (accrued) (for FT status team members only)
• Paid Float days (for FT status team members only)
• Medical, dental & vision (for FT and PT Reg status team members only)
• 401k with company match
• Employee assistance program (EAP)
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch