Shinola Retail Key Holder - Somerset

What You Will Do

• Guest Experience: Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building.
• Execute in-person and virtual shopping appointments.
• Participate in monthly product knowledge, operational and guest service training.
• Facilitate guests' repairs.

Experience Leader

• Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
• Leverages KPIs to motivate team and drive performance.

Customer Relationship Management

• Utilizes Sales Force to maintain customer relationships through in-depth information capture and maintain detailed client profiles, building long-term relationships.
• Executes brand outreach strategies as communicated via bolt to drive connection and revenue.
• Utilizes Sales Force to maintain customer relationships through in-depth information capture and maintain detailed client profiles.
• Maintains a proactive selling culture that focuses on building long-term relationships in relation to the company's brand values.

Human Resources

• Utilizes the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
• Supports the Store Manager with coaching, developing, and conflict resolution with all members of the team.
• Supports store operations by enforcing company programs, initiatives, policies, and procedures.

Operations

• Control expenses.
• Complete tasks in a timely manner.
• Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
• Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations, and RTV’s.
• Maintain store supply levels and budget to ensure the store is running optimally and stocked properly.
• Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines.