Shift Supervisor (Team Lead) - South Coast Plaza

About the role

Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being. Our retail channel is very dynamic and growing quickly, and is central to the development of our company, with direct stores in Italy, the UK, and the US, and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the retail world.

Responsibilities

• Create a 'unique Italian welcoming environment' full of warmth and friendliness to our customers visiting our store.
• Sourcing only the best ingredients, producing authentic recipes, and presenting a premium product offer to our customers, ensuring a premium service experience.
• Supporting the store manager in managing the day-to-day operations of the store.
• Ensuring your team is working effectively and ensuring customers are at the heart of everything you do.
• Working on your feet in a fast-paced environment that will be busy and requiring you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc...
• Providing excellent customer experiences that will bring joy to their day!

Requirements

• A brief understanding of operational KPI’s, including sales, waste, and labor.
• Assist and support the store manager with day-to-day operational priorities and run the shop in their absence.
• Be proactive towards achieving targets, planning the shift according to the goals, and placing the team members in the right positions to maximize every opportunity.
• Cash handling and reconciling the cash register daily.
• Maintain a clean, safe workplace and adhere to health and safety legislation.
• Encourage clear and engaging communication between team members and upwards.
• Monitor, support, and coach the team to ensure they reach their potential.
• Keep the store manager aware and informed of the team’s and team members’ individual performance.
• React and adapt quickly to change and make timely, thoughtful decisions.
• Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement.

Qualifications

• A brief understanding of operational KPI’s, including sales, waste, and labor.
• Assist and support the store manager with day-to-day operational priorities and run the shop in their absence.
• Be proactive towards achieving targets, planning the shift according to the goals, and placing the team members in the right positions to maximize every opportunity.
• Cash handling and reconciling the cash register daily.
• Maintain a clean, safe workplace and adhere to health and safety legislation.
• Encourage clear and engaging communication between team members and upwards.
• Monitor, support, and coach the team to ensure they reach their potential.
• Keep the store manager aware and informed of the team’s and team members’ individual performance.
• React and adapt quickly to change and make timely, thoughtful decisions.
• Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement.

Skills

• Leading from the front, setting an example for the team by being a role model.
• Exceptional customer service and operational standards.
• Demonstrate a 'growth mindset', always being proactive.
• Ability to multitask and think on your feet.
• Comfortable working evenings and weekends, that’s when we are at our busiest.
• Friendly and energetic, enjoys working as part of a team.

Benefits

• 401k matching (up to 4%).
• Health & dental benefits for our Full Time Associates.
• Peloton discount on equipment and membership.
• Competitive paid time off policy.
• Generous tips acquired weekly and shared evenly amongst the team.
• Monthly sales incentive.
• Open availability required; must be available morning, evening, and weekends shifts.
• Venchi employee discounts in-store and online.
• Free & fresh gelato & espresso during your shift.