Shift Supervisor (Team Lead) - Glendale

About the role

Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being. Our retail channel is very dynamic and growing quickly, and is central to the development of our company, with direct stores in Italy, the UK, and the US, and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the retail world.

Responsibilities

• Create a 'unique Italian welcoming environment' full of warmth and friendliness to our customers visiting our store.
• Support the store manager in managing the day-to-day operations of the store.
• Ensure your team is working effectively and ensure customers are at the heart of everything you do.
• Slide between duties such as selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc...
• Provide excellent customer experiences that will bring joy to their day!
• Lead the team by being a role model and setting exceptional customer service and operational standards.
• Monitor, support, and coach the team to ensure they reach their potential.
• React and adapt quickly to change and make timely, thoughtful decisions.
• Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement.

Requirements

• A brief understanding of operational KPI’s, including sales, waste, and labor.
• Proactive towards achieving targets, planning the shift according to the goals, and placing the team members in the right positions to maximize every opportunity.
• Cash handling and reconciling the cash register daily.
• Maintain a clean, safe workplace and adhere to health and safety legislation.
• Encourage clear and engaging communication between team members and upwards.
• Open and close the store using the daily checklists.
• Be available morning, evening, and weekends shifts.

Qualifications

• Leading from the front, setting an example for the team by being a role model.
• Demonstrate a 'growth mindset', always being proactive.
• Quick learner, have a positive can-do attitude.
• Ability to multitask and think on your feet.
• Comfortable working evenings and weekends, that’s when we are at our busiest.
• Friendly and energetic, enjoys working as part of a team.