Shift Supervisor (Sergeant)

About the role

G4S Secure Solutions (USA) Inc. provides rewarding careers that give you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

The Shift Supervisor (Sergeant) provides direct first level supervision of day-to-day transport operations that include the supervision of transport teams. The Shift Supervisor reports directly to the Site Supervisor and is responsible for direct oversight and planning of daily shift schedules, workflow, and day-to-day operations of transportation teams.

Responsibilities

• First level supervision of transportation teams and operations; manage daily shift schedules; interface with customer-level supervisors and Site Supervisor; evaluate performance of Transportation Officers; clearly articulate directives, policies, and procedures to subordinate personnel
• Liaise with G4S first and 2nd level supervisors; frequent meetings with customer-level supervisors concerning operational and personnel issues
• Report incidents, statistical requirements and status reports to Site Supervisor, Compliance Manager and Fleet Manager; provide weekly physical security-hours reports; submit timely incident reports; provide status reports as required
• Assess operational needs of transportation teams, and determine, develop and implement measures to satisfy needed items
• Proactively identify vulnerabilities to operations specific to safety and certain events such entry and exit attempts; develop and implement solutions that mitigate identified operational vulnerabilities
• Assess and evaluate enhancements to operational efficiencies and coordinate recommendations with Site Supervisors

Qualifications

• Must possess a high school diploma or equivalent
• Must be able to pass any state-required training or other qualifications for licensing
• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle
• Must be a citizen or lawful permanent resident of the United States
• Minimum of two (2) years of driving experience and a minimum of 21 years of age (as required by the Department of Transportation)
• Minimum of three (3) years of experience in any combination of the following: Law enforcement, Military police, Security officer engaged in functions related to civil or administrative correctional operations
• Must be at least 21 years old or minimum required by the state, if higher
• Must be able to read, understand, and comprehend legal regulatory rulings and guidance
• Effective oral and written communication skills; able to write informatively, clearly, and accurately
• Planning and organizing skills
• Proficiency with Microsoft Office applications
• Problem solving and active listening skills
• Assess and evaluate situations effectively; able to synthesize facts, concepts, and principles
• Able to mediate conflict with tact, diplomacy
• Team leadership skills; coaching, mentoring, motivating others
• Setting and achieving goals
• Attention to detail

Preferred Qualifications

• Texas Commission License for armed security personnel
• Possession of a current and valid Commercial Driver’s License with a Passenger endorsement
• Fluency in multiple languages (reading, writing, and speaking)
• Possession of an active federal clearance

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Holidays, sick leave, and vacation provided in accordance with the Collective Bargaining Agreement (CBA)