Shift Supervisor -Residential

About the role

Hope Campus is committed to creating a safe, trauma-informed residential environment where youth are supported through therapeutic relationships, emotional regulation, and the use of most appropriate interventions for each young person. The Shift Supervisor provides leadership and oversight of residential unit operations during assigned shifts, supervising Residential Treatment Specialists and ensuring the consistent implementation of trauma-informed care, Therapeutic Crisis Intervention (TCI) practices, and restraint reduction strategies. The Shift Supervisor is responsible for maintaining program structure, modeling emotional regulation and professional behavior, directing staff during crisis situations, and ensuring the safety and well-being of youth and staff within the residential environment.

Schedule

Weekend shift available: 10 AM to 8 PM Friday–Monday with the ability to cover 7 AM to 5 PM or 1 PM to 11 PM.

Qualifications

• Education: High school diploma or GED; a Bachelor’s degree program in a related field may substitute for experience
• Experience: At least 3 years in a residential or behavioral health setting, including at least 1 year of supervisory experience
• Other: Valid Ohio driver license with an acceptable driving record; successful completion of all required post-offer background checks; current TB skin test or equivalent showing no signs or symptoms of tuberculosis; completion of required training courses or certifications within stated timeframes

Responsibilities

• Provides direct supervision and leadership to Residential Treatment Specialists I, II, and III during assigned shifts
• Establishes clear expectations for staff performance, professional conduct, and program structure
• Delegates responsibilities and coordinates staff assignments to ensure safe and effective unit operations
• Provides real-time direction and guidance to staff during routine programming and crisis situations
• Monitors staff adherence to program expectations, policies, and procedures
• Models professionalism, accountability, and appropriate professional boundaries
• Ensures residential routines, schedules, and program expectations are consistently implemented
• Maintains awareness of youth whereabouts, activities, and participation in programming
• Ensures appropriate supervision and safety within the residential unit environment
• Reviews incident documentation and shift reports for accuracy and completeness
• Communicates significant events, safety concerns, and operational updates to leadership and incoming shifts
• Demonstrates advanced emotional self-regulation and maintains a calm presence during stressful or crisis situations
• Guides staff in recognizing early signs of escalation and implementing preventative strategies
• Directs staff in the use of verbal and non-verbal de-escalation techniques to prevent crisis situations
• Ensures staff prioritize least restrictive interventions and adhere to restraint reduction practices
• Coaches staff in co-regulation strategies and emotional first aid during youth distress
• Monitors the appropriate use of approved physical safety interventions according to training
• Leads post-crisis debriefings to support team reflection and improved response
• Supervises residential unit operations during assigned shifts and assumes primary operational responsibility
• Ensures youth safety, supervision, and participation in daily programming and activities
• Maintains awareness of youth whereabouts and staff assignments throughout the shift
• Responds to crisis situations and directs staff in appropriate intervention strategies
• Reviews incident reports and shift documentation to ensure accuracy, completeness, and compliance
• Ensures incidents, safety concerns, and significant events are communicated to appropriate leadership
• Maintains communication with residential leadership and other departments regarding operational concerns
• Serves as the on-call supervisor during assigned times, responding to staffing needs and operational concerns
• Coordinates shift coverage for call-offs or staffing shortages to maintain safe supervision ratios
• Adjusts staff assignments as needed to ensure appropriate supervision and effective program functioning
• Monitors staff adherence to agency policies, procedures, therapeutic expectations, and program routines
• Maintains a safe, structured, and therapeutic residential environment for youth and staff

Physical demands

• Ability to lift and carry up to 50 pounds safely
• Ability to remain on feet for extended periods throughout the shift
• Frequent bending, squatting, kneeling, and movement throughout the unit
• Ability to respond quickly during crisis situations
• Ability to perform approved physical safety interventions in accordance with Therapeutic Crisis Intervention (TCI) training

Working conditions

• Smoke-free work environment
• Work schedule may include evenings, weekends, and holidays
• Work involves exposure to physical risks including crisis intervention, physical safety interventions, loud noises, and stressful situations