Shift Supervisor - Pueblo Store

About the role

The Retail Center Shift Supervisor will lead the day-to-day operations of the retail center, ensuring safety, customer focus, and efficient product flow.

Responsibilities

• Maintain and enhance customer relationships and operational objectives
• First escalation point for customer complaints
• Point of contact for turning down donations at Attended Donation Centers (ADC)
• Facilitate employee purchases
• Aid in opening and closing procedures
• Verify daily sales report paperwork
• Count drawers and make change
• Assist with inventory process
• Perform cross-training duties
• Manage break times and redirect teams
• Provide coaching and initial write-ups
• Facilitate termination processes

Requirements

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries
• Two (2) years’ retail experience
• Familiarity with product pricing, trends, fashions, and seasonal changes
• Effective communication skills, both verbal and electronic
• Ability to obtain certifications in relevant equipment operation (e.g., walkie stacker, forklift)
• Problem-solving and decision-making abilities
• Confidentiality and adherence to Goodwill’s policies and procedures
• Proficiency in office equipment and software
• Ability to manage a varied schedule including weekends, evenings, and holidays

Qualifications

• High School diploma or equivalent
• Reasonable accommodations may be made for individuals with disabilities

Skills

• Leadership
• Customer service
• Inventory management
• Equipment operation (walkie stacker, forklift)
• Problem-solving
• Communication

Benefits

• Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefits
• Paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave
• Retirement plan with pre-tax or post-tax (Roth) contributions
• Public Service Loan Forgiveness Program eligibility

Pay

$20.32 per hour

Schedule

Full-time position with open availability including evenings, weekends, and holidays. Shifts may start as early as 7 am and go as late as 10 pm.