Shift Supervisor - PT

About the role

We are experiencing remarkable growth and are seeking dedicated, ambitious and enthusiastic people who want to grow with the company! Earn Monthly Bonuses and enjoy Great Employee Discounts!

Responsibilities

• Support the Store Leadership Team in the absence of a manager on the sales floor
• Supervise store staff and ensure the highest level of customer engagement and selling
• Represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork
• Assist Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Hold store keys to open and close without management as necessary
• Ensure that customer service is the number one priority and partner with Sales Associates in order to achieve sales goals and KPIs
• Manage rest and meal break schedules and ensure that all zones are covered
• Provide relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
• Assist with managing company standards of merchandise presentations, signage and displays
• Escalate performance concerns to the Store Manager
• Motivate and inspire associates to build brand loyalty and create a positive store environment
• Assist with store security including checking bags and monitoring fitting rooms
• Ensure that store staff are treated professionally, courteously and respectfully
• Process return/exchange transactions, authorize promotional discounts and employee sales in the absence of a manager
• Adhere to and ensure compliance with all LP policies
• Have full understanding/knowledge of inventory management procedures
• Represent the company in a professional and positive manner

Requirements

• At least 1 year of key holder experience in a retail setting preferred
• Excellent verbal and written communication skills
• Available to work weekends (Friday, Saturday, and Sunday)
• Commit to two store closings per week, including one being Friday or Saturday
• Ability to utilize retail POS System & Inventory Scanner
• Ability to make change using American Monetary units
• Ability to carry out detailed tasks and projects with minimal direction or supervision
• Strong interpersonal skills and ability to build positive working relationships
• Completion of the Shift Supervisor three month training program

Physical demands

• Ability to lift large and heavy packages and boxes rapidly and constantly
• Perform a continuous process of loading and unloading large boxes throughout a scheduled shift
• Reach overhead, bend, kneel, and carry product necessary for customer service, inventory re-stock, processing shipment and store merchandising
• Stand/walk for extended periods of time
• Safely lift 50 lbs. without restrictions
• Regularly perform store maintenance items: sweep, vacuum, empty trash, clean
• Use and climb ladders and/or step stools
• Perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.)
• Use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations