Shift Supervisor - PT

About the role

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The primary duties include supervising store staff, ensuring high levels of customer engagement, and selling.

Responsibilities

• Supports Store Management with generating sales potential by being present on the sales floor and setting a positive energy.
• Holds store keys to open and close the store without management as necessary.
• Ensures customer service is the top priority and collaborates with Sales Associates to meet sales goals and Key Performance Indicators (KPIs).
• Manages rest and meal break schedules and ensures coverage of all zones.
• Provides relevant feedback, coaching, and redirection in areas of customer engagement, selling, and sales floor etiquette.
• Manages merchandise presentations, signage, and displays according to company standards.
• Escalates performance concerns to the Store Manager.
• Motivates and inspires associates to build brand loyalty and create a positive store environment.
• Assists with store security, including bag checks and fitting room monitoring.
• Treats store staff professionally, courteously, and respectfully.
• Processes return/exchange transactions, authorizes promotional discounts, and handles employee sales in the absence of a manager.
• Adheres to and ensures compliance with all LP policies.
• Represents the company in a professional and positive manner.

Requirements

• Able to lift large and heavy packages and boxes rapidly and constantly, and perform a continuous process of loading and unloading large boxes throughout a shift.
• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipments, and store merchandising.
• Able to stand/walk for extended periods of time.
• Able to safely lift 50 lbs. without restrictions.
• Able to regularly perform store maintenance items such as sweeping, vacuuming, emptying trash, and cleaning.
• Able to use and climb ladders and/or step stools.
• Able to perform repetitive motions such as hanging, folding, ringing up customers, etc.
• Able to use caution when dealing with difficult customers, houseless, and/or transient individuals and avoid confrontations.
• Noise level in the work environment is usually moderate to loud.
• Adult content environment.
• Must be at least 18 years old.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Available to work weekends (Friday, Saturday, and Sunday).
• Commitment to two store closings per week, including one being Friday or Saturday.
• Ability to utilize retail POS System & Inventory Scanner.
• Ability to make change using American monetary units.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three-month training program.