Shift Supervisor (Overnight)

About the role

The Shift Supervisor supports daily operations at a shelter by ensuring client services run smoothly, safely, and on time. Working under the Operations Coordinator, the supervisor oversees activities, manages schedules, ensures facility safety and cleanliness, conducts safety checks such as fire drills and substance‑use screenings, coordinates transportation, tracks client appointments, and enforces health, safety, and privacy rules. This full‑time, non‑exempt position is located in Rochdale, Queens.

Responsibilities

• Supervise the overall shelter environment to ensure rules are followed, the space remains safe and clean, and positive interactions are maintained.
• Conduct regular safety and room checks, lead fire drills and evacuations, and step in to monitor kitchen and food preparation when food‑service staff are unavailable.
• Manage the daily schedule of activities, ensuring all client services and events occur as planned and that participants and staff are where they need to be.
• Oversee client appointments by reviewing schedules, dispatching vehicles, distributing carfare, and assigning escorts as needed.
• Administer breathalyzer tests or observe urine collection when required by program policy and monitor clients returning from outside appointments.
• Ensure all paperwork is accurate and complete, maintaining compliance with confidentiality and privacy regulations, including 42 CFR and HIPAA.

Qualifications

• High School diploma or GED required.
• At least 2 years of experience in human services, preferably with individuals experiencing homelessness or substance‑use issues.
• Ability and willingness to obtain an FDNY F‑80 Certificate of Fitness within 90 days of hire.
• Willingness to obtain CPR and NYC Food Handler’s certifications, as needed.
• Flexible and available to work varied shifts, including evenings and weekends.
• Strong communication, teamwork, and interpersonal skills.
• Reliable, organized, and able to manage multiple tasks in a fast‑paced setting.
• Approaches sensitive situations with empathy, discretion, and professionalism.

Pay

Hourly rate of $25.98, annualized at 35 hours per week to $47,287.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 25 days of paid time off
• Retirement account with employer match
• Tuition reimbursement

Schedule

Regular schedule: Tuesday – Saturday, 12 am – 8 am.