Shift Supervisor, Los Angeles, CA (Overnight Shift)

About the role

Our In-Vehicle Team is looking for a Shift Supervisor to build a best in class AV operator team to successfully execute on our operational missions and meet Nuro’s challenging goals. As a Front Line manager, you will be responsible for hiring & onboarding operators, actively managing their growth & performance and leading continuous improvement processes and projects. You will work closely with cross functional stakeholders within operations and with other teams to ensure the team’s work remains a valuable part of the company’s metrics.

Responsibilities

• People Management: Hiring & Onboarding – run interview process, execute onboarding, work with L&D to develop interview & onboarding process and grading rubric.
• People Development – lead and manage a team of ~20 operators; provide feedback & guidance, ensure training & competency up to date, provide coaching/mentoring.
• Performance Management – responsible for performance reviews in line with performance evaluation metrics; work with stakeholders to update metrics or determine better ways to capture them.
• Execution Management – responsible for Start of Shift and End of Shift activities (capturing operator attendance, supporting software burns and data importing, prep for operators (keys, disks etc.)); work with planning team to ensure operators trained and ready for new features/capabilities; understand weekly goals and allocation strategy; provide visibility on operator availability; respond to operator and onsite incidents per internal procedures; review plan vs actual performance weekly to understand deviations and identify action items; work cross‑functionally with other organizations to manage continuous improvement processes and projects; engage with peers in other locations to share best practices and drive standardization.

Requirements

• At least 2+ years experience managing teams of 10+ direct reports (hiring, performance managing, coaching/mentoring or equivalent).
• Natural leader who takes ownership of team’s work.
• Understanding of US labor laws, employment laws, and driving laws.
• Strong problem‑solver who takes initiative to resolve issues independently.
• Comfortable reviewing data; exceptional interpersonal and communication skills.
• Able to thrive in a fast‑paced, dynamic environment and willing to help out where needed.
• Friendly, positive attitude with a willingness to learn and grow.
• Excited about robots and helping progress tools that support AI and robotics development.
• Ability to work a flexible schedule that meets business needs, including nights, evenings, and weekends.

Qualifications

• Bonus: 4+ years experience managing large teams (15+ direct reports).
• Bonus: 2+ years experience in the AV/delivery industry.

Skills

People management, performance management, coaching/mentoring, data review, interpersonal communication, problem solving, continuous improvement, cross‑functional collaboration.

Benefits

• Annual performance bonus.
• Equity.
• Competitive benefits package.

Pay

Reasonably expected base pay range: $72,160 – $97,420 (based on experience, qualifications, education, location, and skills). Eligible for annual performance bonus, equity, and competitive benefits package.

Schedule

Flexible schedule required, including nights, evenings, and weekends to meet business needs.