Shift Supervisor Level 2

About the role

Full-time position located at 1090 Hwy 95, Bullhead City, Arizona 86429. Must be available for day shifts including weekends.

Responsibilities

• Provide prompt, excellent customer service in a courteous, friendly, and attentive manner.
• Greet customers, answer questions, and explain available wash options.
• Ensure customer satisfaction and report inquiries, incidents, and issues in a timely manner.
• Complete all CSR and Supervisor 1 Level job duties satisfactorily.
• Work weekends as required.
• Demonstrate responsibility while the Site Manager is off site.
• Enforce all safety policies.
• Understand the functions of all chemical room equipment.
• Assist Site Manager with tunnel and chemical room equipment repairs.
• Clean out solenoid as needed.
• Report to work on time and follow dress and appearance code.

Duties and Job Breakdown Percentages

• 60% Customer Interaction
• 30% Site Upkeep (Cleaning/Maintaining)
• 5% Opening/Closing Procedures
• 5% Basic Troubleshooting

Required Knowledge, Skills, and Abilities

• High School diploma or GED preferred.
• Excellent communication skills including active listening.
• Excellent sales and customer service skills.
• Ability to anticipate customer needs.
• Ability to recommend different wash memberships to customers.
• Ability to work as a team.
• Proficient computer skills with the ability to learn a point of sales system.
• Strong work ethic and professional attitude.
• Ability to perform essential duties and physical functions described below.

Physical Demands

• Frequently required to stand and walk throughout the workday.
• Use of hands; reach with hands and arms; climb or balance; stop, crouch, and kneel.
• Ability to work in damp and humid conditions.
• Ability to work in outdoor variable weather conditions.
• May have to lift and/or move objects up to 25 lbs on a regular basis and occasionally up to 50 lbs.

Experience

• Customer service and some car wash experience preferred.

Working Environment

• Perform job safely in accordance with standard operating procedures without endangering the health or safety of self or others.
• Outdoor car wash environment with moderate to excessively loud noise; hearing protection and other PPE required.
• Adhere to OSHA safety guidelines and protocols; required to wear PPE including hearing, eye, foot, and hand protection.

Supervision Received

Level 2 Supervisor must be able to work with minimum direction and periodic supervision.

Benefits

• Competitive pay plus commission opportunities
• Paid vacations
• Large stable employer
• Medical, dental, and vision coverage
• 401K plan with competitive company match
• Free employee car wash membership
• Tuition reimbursement
• Work with fun, motivated people
• Fast career opportunities