Shift Supervisor 2nd Shift

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions, reduce friction, and enhance marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and take charge of their own success.

About the role

The Shift Supervisor at Quad’s Waukesha Commingle facility leads cross-functional teams and oversees daily manufacturing operations. This role monitors production equipment, supports employees, and ensures safety, quality, productivity, and morale expectations are met. This is a 2nd shift position.

Responsibilities

• Lead and support employees across multiple departments.
• Monitor equipment, machine cycles, run times, and downtime.
• Coordinate with Operations, Business Area Leaders, Splitting, Logistics, Dispatch, and the Post Office.
• Ensure machines have the necessary materials and resources.
• Monitor attendance and enter information into Labman.
• Complete required paperwork and maintain accurate records in Quad software systems.
• Process rejects and out-of-scheme mail.
• Support postal verifications and mail-drop acceptance.
• Troubleshoot basic machine issues and escalate problems as needed.
• Train, coach, motivate, evaluate, and discipline employees when appropriate.
• Lead monthly shift huddles covering production plans and safety topics.
• Complete end-of-shift reports covering production, downtime, machine and employee issues, and housekeeping.
• Maintain knowledge of applicable postal regulations.

Performance Expectations

• Achieve approximately 20,000 pieces per hour.
• Maintain flush times under 30 minutes.
• Promote accuracy and accountability throughout the production process.
• Communicate effectively with employees and Operations staff.
• Maintain a safe, clean, and productive work environment.
• Use Quad software accurately and effectively.

Benefits

• Medical, prescription, dental, and vision insurance.
• 401(k) retirement savings.
• Paid time off and holidays.
• Additional benefits.