Shift Supervisor - Lead Barista, Starbucks, Little Italy, #112

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating environment for cues
• Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Provides feedback to manager on employee performance during shift
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
• Executes store operations during scheduled shifts
• Organizes opening and closing duties as assigned
• Maintains regular and consistent attendance and punctuality
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines for all products

Qualifications

• 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
• + 1 year of leadership in a cafe is preferred
• ServeSafe Certification highly preferred
• Starbucks or other fast-paced cafe experience preferred
• Ability to work with fluid schedules
• Welcoming and helpful attitude toward new team members
• Learn and adapt to current technology needs
• Work both independently and with a team
• Have a focus on quality and take pride in your work
• Attention to detail and follow a multi-step processes