Shift Supervisor - Laurel Hall

About the role

Lantern Community Services is seeking an experienced and dependable Shift Supervisor for a single male adult shelter in Ozone Park, Queens.

Responsibilities

• Oversee daily shelter operations during assigned shifts, including bed sign-ins, curfew checks, supply distribution, meal rosters, property storage, locker and dorm inspections, incident reporting, and facility log maintenance.
• Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
• Ensure clients have timely access to essential services, including meals, laundry, toiletries, and medications.
• Lead staff in Safe Crisis Management and respond to emergencies and critical incidents.
• Ensure accurate processing and documentation of new and returning clients, including DHS submissions and bed assignments.
• Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
• Cook with staff and assist in meal preparation.
• Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
• Monitor video surveillance systems and fire prevention/detection alarms.
• Complete required documentation, including logs, incident reports, and DHS reports.
• Absenteeism and tardiness are not tolerated.
• Assist with fire drills, emergency response, and facility safety procedures.
• Conduct regular interior and exterior rounds to identify safety hazards, cleanliness issues, and unauthorized activity.

Requirements

• High School Diploma, HSE, or GED required; Bachelor’s degree preferred.
• Minimum of three (3) years of shelter experience (e.g., Residential Aide, Case Manager, or similar role).
• At least one (1) year of supervisory experience in a DHS shelter or supportive housing setting.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated ability to manage crises and emergencies effectively.
• Computer proficiency, including Microsoft Word and Excel; ability to learn new systems and databases.
• F-80 Fire Safety Coordinator certification required or ability to obtain.
• NYC Food Handler’s Certificate required or ability to obtain within three (3) months of employment.
• Strong interpersonal and written communication skills.
• Demonstrated empathy for vulnerable populations.
• Bilingual (English/Spanish) preferred.
• CPR/First Aid certification preferred.

Qualifications

• Must be able to pass a background check.
• Must be able to pass a drug screen.
• Must be able to pass a criminal history check.
• Must be able to pass a physical exam.
• Must be able to pass a TB test.

Skills

• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience managing crises and emergencies effectively.
• Proficiency in Microsoft Word and Excel.
• Knowledge of F-80 Fire Safety Coordinator certification.
• Knowledge of NYC Food Handler’s Certificate.

Benefits

Lantern Community Services offers a comprehensive benefits package including medical, dental, vision, and life insurance, paid time off, and retirement savings options.

Pay

The salary range for this position is $20.00 - $25.00 per hour.

Schedule

The shift supervisor works a rotating schedule with varying hours each week.