Shift Supervisor (Kingsboro MICA Shelter)

About the role

This is a 143-bed facility located at 681 Clarkson Avenue Building 8, NY. The position provides safety and well-being of clients and ensures compliance with all rules and regulations.

Responsibilities

• Operational management of the facility in the absence of another manager on site
• Responds to all emergencies
• Functions of the job include but are not limited to the duties listed in the job description
• Reports to the Program Director, and in their absence assumes charge of the facility
• Advise administration on incidents/emergencies that develop
• Maintain an orderly and safe environment for all residents, visitors, and employees
• Manages the flow of all people entering and leaving the premises
• Manages the reception desk at entrance
• Supervise Security Officers
• Makes regular inspections of the building and premises, patrols halls and common areas to comply with established operational procedures, standards and regulations
• Respond to and report all unusual occurrences and/or incidents within the time sensitive guidelines established by DHS and TSA
• Ensure all clients comply with the DHS Code of Conduct and client Responsibility
• Corresponds with the DHS/CARES department to ensure that all vacant units are called into CARES as vacant and ready and accept referrals for new intakes from DHS/CARES
• Conducts facility evacuations and periodic evacuations (fire drills as is required) and maintains required records of all such drills etc…
• Train staff in evacuation procedures and fire drills, etc…
• Records and reports any and all violations of fire codes to administration
• Maintains all required environmental standards
• Supervises surveillance of the grounds, facility, and any activities of residents to prevent theft, unauthorized entrances, fire and accidents
• Coordinates with housekeeping personnel for bedding, linens and personal hygiene needs for clients
• Coordinates the distribution of emergency food packages/supplies, etc. for clients
• Attends all required staff meetings, supervisory sessions, and shift briefings from previous shift and succeeding shift
• Completes all emergency intake forms etc. as is required to admit clients when needed
• Mediate client disputes and maintains logs of unusual events or activities
• Aids in the direct management of client compliance with house rules, curfews etc.
• Interfaces with relevant public service/community entities
• Participates in group training sessions in First Aid, CPR, security and surveillance techniques, symptoms and treatment of alcoholism, substance abuse, etc.
• Completes all required daily activity census, and related operational reports
• Absorbs responsibility of obtaining emergency services as needed
• Coordinates use of laundry machines with housekeeping personnel
• Participates in client orientation program as is required
• Participates in all required hearings

Qualifications

• Forty (40) hour work week and weekends and evening may be required
• Bachelor’s degree preferred or a HS Diploma with 2 years of Social Services experience
• Previous work experience in a human service context with clients
• Must be certified in CPR, First Aid, and have obtained the Fire Safety Coordinator’s License/F-80
• Maintain excellent communication skills (both written and verbal), computer skills and the ability to maintain composure during crisis, emergency situations and/or during behavioral outbursts
• Maintain proper boundaries and professional relationships with clients at all times