Shift Supervisor - Iliff Store

About the role

The Retail Center Shift Supervisor is responsible for leading and managing associates and teams across the entire retail center. They ensure safety, customer focus, product flow, and aesthetics are maintained and enhanced.

Responsibilities

• Maintain and monitor the retail center to address immediate issues.
• Redirect staff/work teams to address call-offs.
• Coach employees verbally and with initial write-ups.
• Facilitate employee purchases.
• Aid in opening and closing procedures.
• Verify daily sales report paperwork.
• Count drawers and make change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.
• Plan, coordinate, and control customer service team activities.
• Handle first escalation points for customer complaints.
• Act as the point of contact for turning down donations at ADCs.
• Maintain cross-training skills to fill in for emergencies.
• Ensure E-Commerce product is processed accurately and moved efficiently.
• Operate and maintain equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, etc.

Requirements

• Previous supervisory experience in retail, restaurant, hospitality, production, manufacturing, or similar industries is preferred.
• Two (2) years’ retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills, both verbally and electronically.
• Ability to obtain certifications in various positions and equipment operation.
• Proficiency in using office equipment, software, and web-based applications.
• Ability to manage corporate email and calendar.
• Physical stamina to stand, bend, and lift up to 8 hours per day.
• Flexible schedule to include weekends, evenings, and holidays with occasional overtime.

Qualifications

• A High School diploma or equivalent is preferred.
• Reasonable accommodations may be made for individuals with disabilities.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Physical requirements include continuous lifting heavy items, occasionally lifting moderate and light items, pushing/pulling, reaching above shoulder, bending, kneeling/crawling, squatting, twisting, climbing stairs, walking, standing, sitting, speaking, repetitive movements, visual, close, distant, depth perception, fine manipulation, hearing continuous, vision visual, close, distant, depth perception, fine manipulation, hearing continuous, visual, close, distant, depth perception, fine manipulation, hearing continuous, visual, close, distant, depth perception, fine manipulation, hearing continuous, visual, close, distant, depth perception, fine manipulation, hearing continuous, visual, close, distant, depth perception, fine manipulation, hearing continuous, visual, close, distant, depth perception, fine manipulation, hearing continuous, visual, close, distant, depth perception, fine manipulation, hearing continuous, visual, close, distant, depth perception, fine manipulation, 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