Shift Supervisor - Full Time

About the Role

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

Responsibilities

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state-specific regulations
• Review, communicate, and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Provide coaching, training, and development to the team focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Requirements

• High School Diploma required
• Prior management experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
• Ability to interact with customers and team members respectfully and politely
• Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress or displaying a hostile attitude

Physical Requirements

• Constantly required to move/traverse throughout the entire facility, including tight spaces
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50 lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)
• Must have visual and auditory acuity with or without job aids to perform all functions of the position
• Occasionally required to remain in a seated position

Pay

$18.00/hourly

Schedule

Up to 40 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Benefits

Paid time off is offered with this position.