Shift Supervisor F/T

Hourly Pay Range: $17.72 - $23.74. This position pays $18.50/hour.

Benefits

• Referral bonuses
• Retirement plan contributions
• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• Additional benefits depending on position

Summary

Assists the Store Manager in all operations of the Goodwill Retail Store or Outlet.

Special Requirements

Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday, and evening hours customary to the retail trade.

Responsibilities

• Assist customers and donors in a timely and courteous manner, ensuring excellent customer service.
• Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing, and pricing items for sale.
• Meet or exceed production goals on a consistent basis.
• Ensure that the store and surrounding premises are kept neat, clean, and orderly and free of safety hazards, and that health, safety, and emergency procedures are understood and followed by employees.
• Immediately report all unsafe conditions to supervisor.
• Help unload trucks as required; sort and grade newly arrived goods.
• Assist Store Manager in training new employees in a timely manner and according to agency and store policies and procedures.
• Maintain production areas to ensure ease of operations.
• Comply with cash handling and security policies; close out register for daily total; confirm correct amount; notify supervisor of any discrepancy; make nightly deposit to designated bank, as required.
• Responsible for the store's operation in the absence of the Store Manager and Assistant Manager, including:
  • Opening and closing the store
  • Directing the activities of store personnel
  • Ensuring proper adherence by store employees to agency policies and procedures, CARF standards, safety and security regulations
  • Ensuring that all sales transactions are rung up and reported accurately
  • Ensuring that donated goods are processed appropriately
  • Ordering store supplies and truck delivery
  • Checking security of building
• In dealing with infractions or unusual situations, seek assistance from supervisor or Human Resources, as appropriate, and report any infractions or unusual situations to the Store Manager.
• Maintain store records, as required.
• Immediately report any suspicions or allegations of fraud to supervisor.
• Comply with all CARF, Agency, and store policies and procedures.
• Perform bank transactions necessary to store operations, e.g., depositing daily receipts, securing rolled coins or specific denominations of bills, etc., and must have access to transportation for travel to/from designated bank.
• Respond to alarm calls from the alarm monitoring company before/after typical business hours, following established procedures, and must have access to transportation to travel to/from the store at such times.
• Provide personal telephone and/or cell phone information to be available for alarm calls and maintain ongoing phone service.
• Based on employment classification, be paid in accordance with Agency Policy for time spent responding to alarm calls.

Requirements

Qualifications

• High school diploma or general education degree (GED) plus a minimum of one year related experience and/or training.
• Must have attained 18 years of age.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to speak effectively with customers, clients, and other employees of the organization.

Mathematical Skills

• Ability to add and subtract two-digit numbers and to multiply and divide.
• Ability to perform these operations using units of American money.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple instructions.
• Ability to deal with standardized situations with only occasional or no variables.

Other Skills and Abilities

• Must be able to effectively delegate tasks to store personnel to ensure that store operations are fulfilled.
• Must carry out assigned duties with minimal supervision.
• Must exhibit a high level of integrity and business ethics.

Physical Demands

• Regularly required to stand, walk, and talk or hear.
• Frequently required to use hands to finger, handle, or feel and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
• Regularly required to push crates (on wheels) that may weigh up to 600 pounds on flat or sloped surfaces.
• Assist customers with unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle.
• Assist customers with handling large and heavy items such as furniture and appliances (e.g., microwave oven, television, computer equipment).
• Place large objects on the sales floor for display or in a crate or cart for disposal.
• Use a hand truck whenever possible to move large/heavy objects and seek assistance from additional staff when lifting such objects, whenever feasible.
• Apply proper lifting techniques.

Personal Protective Equipment (PPE)

• Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine.
• Protective gloves (cloth/leather) and protective eyewear must be worn at all times while using push stick to propel material into trash compactor.
• Latex gloves are made available for any employee engaged in sorting credentials but are not required.

Work Environment

• Usually hectic (fast-paced) with regular deadlines and production quotas.
• Subject to temporary reassignment or transfer to assigned locations within the agency Goodwill territory.
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock.
• The noise level in the work environment is usually moderate and typical of a busy retail environment.