Shift Supervisor - Edgewood Express

About the role

Responsible for shift operation of an Exchange branch facility. Oversees associates in the execution of strategies to deliver a tailored customer experience within assigned areas. Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.

Responsibilities

• Ensures a high level of customer satisfaction through excellent service.
• Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution.
• Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
• Leads associates utilizing effective communications skills.
• Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.
• Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules.
• Ensures associates have sales skills to serve the customer in assigned area(s).
• Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and