Shift Supervisor (Cauldwell)

About the role

The Shift/Safety Supervisor is directly responsible for the management and supervision of the Safety Monitors on duty on their assigned shift for our Hope House location in Bronx, NY. Monitors all activities to ensure safety in the physical plant and civility amongst clients, visitors, and staff.

Responsibilities

• Supervises Safety Monitors and ensures all safety and security duties are performed as per agency protocol.
• Conducts fire drills and documents results.
• Responds to incidents and follows DHS and agency protocols in responding to and documenting incidents.
• Reports incidents of Child Abuse to the state Central Registry.
• Interacts with HERO and provides updates on unit vacancies and occupancies.
• Accepts referrals and conducts initial intake of new families upon arrival to the facility.
• Answers facility phone and directs calls.
• Ensures that Safety Monitors conduct patrols, monitor the CCTV camera system, and report and document observations.
• Assists Safety Monitors in ensuring that clients follow shelter rules while in the facility.
• Trains Safety Monitors in security measures and recommends changes in procedures/equipment to the Manager of Building Operations.
• Conducts daily audit of both the Safety Monitor's Desk Log and the Supervisor's Desk Log for accuracy and content.
• Prepares and conducts Employee Appraisal Evaluations in a timely and thorough manner.
• Prepares and audits Incident/Accident Reports.
• Maintains and schedules vans for daily usage.
• Completes end-of-shift reports and emails them to the Manager of Operations, the Program Director, and DSS/Asst. Director.
• Oversees and supervises department staff in the utilization of the DHS Client Assistance and Re-housing System (CARES) regarding Intake Check-In, Incident Reports, and Facility Bed Management.
• Other duties as assigned.

Requirements

• Must possess a Security license.
• Must possess an F80 certification.
• Must possess current CPR certification.
• NYS Driver's license required.
• Two (2) years of supervisory experience in commercial/residential security or law enforcement, or five (5) years' experience as a Private/Personal Security Officer.
• Good communication skills and experience working with women and children.
• Exhibit superior professionalism at all times, even when under pressure or experiencing challenges with clients.
• Must successfully complete a background investigation.

Other Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.