Shift Supervisor- Bongo Java BNA Nashville International Airport. $21 An Hour

Job Summary

The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, providing fast, efficient, and friendly service, and ensuring a Total Quality Experience for both customers and team members. Shift supervisors also assist in training, customer service, product knowledge and education, encouraging safe work practices, and adhering to the store's Guiding Principles and House Rules.

Store Operations

• Maintains a clean, organized, and stocked environment and assists in the distribution of product shipments.
• Performs all POS duties, including opening and closing procedures, and coordinates with the Corporate Office as necessary.
• Establishes effective and positive communication among all team members.
• Affords assistance to the store manager in maintaining proper coverage and team member schedules, ensuring customer service standards and adherence to meal and break policies.
• Ensures compliance with cash handling procedures and is accountable for store funds during shifts.
• Assists the store manager and assistant manager in planning and executing sales promotions effectively and efficiently.
• Provides guidance and sets an example for team members, ensuring adherence to Standard Operating Procedures.
• Fulfills and directs team members to follow store policies, procedures, and merchandising and cleanliness standards.
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies, and team member incidents to the store manager.
• Reports and documents team member accidents, conducts initial investigations, and determines root causes in the interest of maintaining a safe work environment.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum one year of retail experience or six months of specialty coffee experience.
• Previous supervisory experience preferred.
• Basic computer skills required.
• Ability to work overtime, including weekends and evenings.
• Well-organized and detail-oriented with the ability to multitask.
• Must be able to lift up to 30 lbs, frequently bend and twist from the waist, use hands and arms, handle objects, and adjust vision to both day and night lighting.
• Regularly required to handle food, hot beverages, and work with sharp objects.
• Excellent verbal and written English communication skills.