Shift Supervisor - Bear Valley Store

About the role

The Retail Center Shift Supervisor will lead and manage associates and teams across the entire retail center. Key responsibilities include monitoring safety, customer focus, product flow, and aesthetics, managing breaks, redirecting staff, coaching employees, facilitating employee purchases, assisting with opening and closing procedures, verifying daily sales reports, counting drawers, making change, and cross-training.

Responsibilities

• Maintain and enhance customer relationships.
• First escalation point for customer complaints.
• Point of contact for turning down donations at Attended Donation Centers (ADC).
• Facilitate employee purchases.
• Aid in opening and closing procedures.
• Verify daily sales report paperwork.
• Count drawers and make change between drawers and the safe.
• Assist with inventory process by counting, entering, and verifying.
• Plan, coordinate, and control customer service team activities.
• Perform cross-training to ensure proficiency in all store procedures.
• Ensure E-Commerce product is processed accurately and moved efficiently.
• Operate and maintain equipment such as pallet jacks, walkie stackers, forklifts, hand dollies, or other tools.
• Manage corporate email and calendar (Outlook).

Requirements

• High School diploma or equivalent.
• Previous supervisory experience preferred.
• Two (2) years’ retail experience desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Effective communication skills (verbal and electronic).
• Ability to obtain certifications in all employee positions through OJT documentation.
• Ability to obtain walkie stacker and/or forklift certification.
• Quick problem-solving and decision-making abilities.
• Confidentiality and adherence to Goodwill’s policies and procedures.
• Proficiency in using office equipment, software (Word, Excel), and web-based applications.
• Ability to lift heavy items (45 lbs & over occasionally).
• Ability to stand, bend, and lift up to 8 hours per day.
• Ability to work flexible schedules including weekends, evenings, and holidays.

Qualifications

• Reasonable accommodations may be made for individuals with disabilities.
• Continuous lifting (heavy): 45 lbs & over occasionally.
• Frequent reaching above shoulder, at shoulder, and below shoulder.
• Occasional twisting, bending, kneeling/crawling, squatting.
• Occasional climbing (stairs).
• Continuous visual, close, and distant vision.
• Continuous fine manipulation.
• Repetitive movements.
• Continuous walking and standing.
• Continuous sitting.
• Continuous speaking.