Shift Supervisor

About the role

Urban Pathways is a New York City nonprofit dedicated to addressing homelessness and housing insecurity through compassionate, person‑centered services. Since 1975, the organization has provided thousands of individuals each year with safe, stable housing and innovative, holistic support programs. Its continuum of care spans outreach, transitional services, and permanent supportive housing, meeting people where they are and supporting their path toward stability. Urban Pathways focuses on empowerment, collaboration, and community‑building, with a vision that every person has access to safe, affordable housing and the resources needed to thrive.

The Shift Supervisor is a full‑time, on‑site role based in New York, NY, responsible for overseeing daily operations during assigned shifts at a housing or shelter program. This role manages front‑line staff, coordinates resident services, and ensures adherence to program policies, safety procedures, and regulatory requirements. The Shift Supervisor monitors the physical environment, responds to incidents and emergencies, and maintains accurate documentation and shift reports. This position collaborates with case management and clinical teams to support residents’ goals, facilitates clear communication among staff, and promotes a respectful, person‑centered atmosphere. The role may also involve scheduling, basic training support for staff, and participation in ongoing quality improvement efforts.

Responsibilities

• Oversee daily operations during assigned shifts at a housing or shelter program.
• Manage front‑line staff and coordinate resident services.
• Ensure adherence to program policies, safety procedures, and regulatory requirements.
• Monitor the physical environment and respond to incidents and emergencies.
• Maintain accurate documentation and shift reports.
• Collaborate with case management and clinical teams to support residents’ goals.
• Facilitate clear communication among staff.
• Promote a respectful, person‑centered atmosphere.
• Handle scheduling, basic training support for staff, and participate in ongoing quality improvement efforts.

Qualifications

• Leadership and supervision skills, including experience overseeing staff teams and coordinating daily operations.
• Crisis management and de‑escalation skills, with the ability to respond calmly and effectively to emergencies or conflicts.
• Strong organizational and time‑management skills to handle scheduling, documentation, and multiple priorities during a shift.
• Effective communication and interpersonal skills to work collaboratively with residents, staff, and external partners.
• Knowledge of homelessness, supportive housing, or social services, preferably within an urban environment.
• Ability to maintain accurate records, prepare clear shift reports, and follow agency and regulatory guidelines.
• Comfort working in a diverse, multicultural setting and commitment to trauma‑informed, person‑centered care.
• High school diploma or equivalent required; associate or bachelor’s degree in social work, human services, or related field is preferred.
• Prior experience in residential, shelter, or supportive housing programs is strongly beneficial.
• Availability to work evenings, nights, weekends, or holidays as needed to support program operations.