Shift Supervisor

Duties And Responsibilities

• Work with Clients regarding Client complaints & issues.
• Work with Clients regarding following policies and procedures.
• Responsible for training of new hires, volunteers and temporary staff on your delegated work shift or as assigned by Shelter Programs Manager.
• Responsible for ensuring staff are following TSA policies and procedures for the shelter.
• Ensure that staff and volunteers are responding and treating all clients with respect.
• Work with Shelter Program Managers to create weekly work schedule.
• Schedule any training needed for new hires, volunteers and temporary staff.
• Will be the contact person for staff who may call off sick or unable to work their shift and responsible for filling that position with another staff person.
• Responsible for contacting the Shelter Program Managers or administrator on call in the event of inclement weather to determine shelter hours/early check ins etc.
• Informs/communicates to the Shelter Program Managers or administrator on call of events that involved the police or emergency services with the clients of the shelter or other serious events.
• Ensure that the outside perimeters are clear and clean, and all doors are locked.
• Ensure that the shelter has enough bedding/blankets etc. for all clients.
• Interact with and monitor clients' behavior and maintain good rapport by providing excellent customer service.
• Encourage clients to comply with facility policy and procedures.
• Make frequent rounds throughout the entire facility including perimeter of the building, all bunk areas, bathrooms, patio, and kitchen.
• Maintain a strength based and client centered approach.
• Maintain proper personal and professional boundaries.
• Perform basic front desk duties to include, answering phones, filing, data entry, monitor video surveillance cameras, and fire prevention/detection alarm notification system.
• Distribute supplies, medications and other belongings to clients as needed.
• Give high priority to the welfare of all the clients.
• Always maintain a professional appearance.
• Absorb and record required information from all clients.
• Understand all policies and procedures for the center and implement them in daily work.
• Accurate collection of vital statistics during intake and discharge of clients.
• Maintain accurate attendance records of all clienteles.
• Maintain supplies necessary to front desk operations.
• Able to be comfortable working with a diverse population.
• Able to perform intake and exits of clients.
• Able to inform a client he/she must leave based on his performance and assist in bagging up their personal belongings when necessary.
• Able to enter intake information into two databases and assign beds.
• Able to search belongings in a proper manner.
• Oversee or perform daily operation of shelter tasks to include cleaning, laundry, and set up the kitchen for meals and serving the meals.
• Cleaning of the front desk area to include the staff bathroom.
• Responsible to adhere to and implement policies of the RJMC and those of The Salvation Army.
• Performs other duties as required.

Qualifications

• High School Diploma or equivalent.
• Experience working with people.
• Support of The Salvation Army’s Mission.
• Supportive of and reflect The Salvation Army's high mission standards of our organizing as one of the world's most distinguished human service and charitable organizations.

Physical Requirements

• Ability to maneuver.
• Ability to remain in a stationary position.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.