Shift Supervisor

Responsibilities

• Runs and manages shifts effectively with a focus on his/her assigned area of responsibility
• Ensures guest satisfaction and knowledge of guest recovery strategies
• Effectively leads, develops and motivates the team
• Provides direction and feedback to workers during shifts
• Schedule employee shifts and assign duties
• Manage time-off requests and handle last-minute absences
• Delivers a quality product and experience based on brand standards and operating procedures
• Train and coach new employees
• Inspect equipment and communicate the need for repairs or replacements to management
• Check cash drawers and prepare bank deposits
• Ensure health and safety standards are followed
• Address employee complaints or concerns and resolve conflicts between workers
• Foster and maintain a positive work environment
• Follow opening and closing procedures
• Additional duties requested by management

Requirements

• Friendly, guest-focused individual who enjoys serving others in a team environment
• Solid organization skills and attention to detail required
• Strong focus on cleanliness and food safety standards
• Works as a team player with other members of the management team