Shift Supervisor

By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services. Our vision is to inspire a world where children and families live joyful, healthy lives. We serve over 1,000 people every day—are you ready to make an impact? Join us and work with purpose!

Benefits

• Team-oriented, multidisciplinary approach
• Ongoing, high-level learning and development opportunities
• Culturally diverse environment
• Joint Commission accredited organization
• Comprehensive health insurance (Medical, Dental, Vision, Pet)
• Retirement savings plan: 403(b) with employer match up to 3%
• Generous paid time off (Vacation, Sick Leave, Holidays)
• Wellness programs
• Employee Assistance Program (EAP)
• Employee discounts for those pursuing higher education
• Employee recognition program
• Opportunities for career advancement
• May be eligible for state or federal loan forgiveness programs for work with underserved populations
• All offsite programs have a bonus structure

About the Role

The Shift Supervisor carries out the mission of San Diego Center for Children and the treatment philosophies and approaches as they pertain to day-to-day operations of running a children's residential program. The Shift Supervisor will oversee compliance of Title 22 Regulations, Behavioral Health Services, and Joint Commission. This includes direct supervision and training of Behavioral Support Specialists. In conjunction with the Program Managers, the Shift Supervisor will ensure implementation of treatment plans for each youth and maintenance of a therapeutic environment within the residential program. This position coordinates a variety of activities for children/youth, implements the program structure, and acts as a liaison with the education component.

Responsibilities

• Provide leadership, supervision, accountability, vision, and support for training employees and initiatives across the agency.
• Collaborate across all departments on program implementation, capacity building, and quality improvement initiatives.
• Communicate with Intake Manager and/or Coordinator and Therapists regarding new intakes.
• Provide ongoing observation and input to Behavioral Support Specialists (BSS) regarding their work performance.
• Complete performance evaluations for Counselors who work in the unit under the Shift Supervisor’s charge.
• Complete monthly observation reports and follow protocols around data measures to ensure feedback is consistent across all shift supervisors.
• Help identify, implement, and measure quality practice outcome goals across the residential program.
• Manage, facilitate, and support residential program needs by keeping up to date on best practices, trends, and policies related to human service workforce development.
• Monitor and assess the effectiveness of pre-service training and ongoing training modules for direct care staff.
• Oversee correspondence with direct care staff.
• Ensure maintenance of training plans and records required by regulatory and contractual requirements, accreditation standards, employment law, and organizational policies (STRTP, GH, BHS, Joint Commission).
• Ensure preparation of monthly, quarterly, and end-of-year training reports as required by licensing, contract, and accreditation requirements.
• Develop and maintain a professional resource library (on SharePoint).
• Assure monitoring of direct care scheduling, hiring, termination, recruitment, and any disciplinary actions as needed.
• Plan and develop training modules for the expansion of programs and agency growth.
• Ensure all BSS maintain the physical plant in safe, clean, and good working order. Ensure all residential cottages/units meet the Center’s policies, procedures, and Title 22 and STRTP regulations.
• Coordinate physical plant or cottage repair priorities with facilities staff and Program Manager.
• Assist the treatment team in milieu program planning. Ensure Counselors carry out programming and requirements (e.g., program schedules, program statements, weekly treatment team).
• Ensure the treatment team develops and maintains an accurate and up-to-date program schedule when school is in or out of session. Ensure holiday program schedules are developed one month prior to school holidays, that Counselor staff follow the program schedule, and that the schedule is approved by the Program Manager or Residential Director before implementation.
• Ensure BSS maintain communication systems, both verbal and written, in a manner that facilitates a therapeutic milieu and in accordance with the Center's policies and procedures. These communication systems include daily progress notes, daily communication logs, incident reports, and other clinical documentation or communication follow-up as assigned by Lead Supervisor and/or treatment team.
• Manage the schedule of direct care staff.
• Complete annual reviews of organizational training needs by seeking organizational input.
• Maintain an accurate inventory of day-to-day needs of youth, direct care staff, and building (e.g., hygiene, office supplies, clothing).
• Attend required meetings (e.g., CFT’s, SITS, census).
• Review incidents with direct care staff, among employees in coordination with Human Resources, Program Manager, and Residential Director as needed.
• Supervise and develop department staff and direct care staff.
• Work in conjunction with Compliance to determine if additional or retraining needs are required across the residential program.
• Complete and maintain all required training and certifications.
• Maintain confidentiality in all matters within the organization with respect to personnel, operations, and clients.
• Ensure 24-hour staff coverage by maintaining communication with Lead Operation Supervisor, Program Manager/Director in a manner that ensures the safety of children in treatment.
• Provide care that may include physically restraining children when necessary to prevent injury to the child or others.
• May require 24/7 on-call shifts.
• Collaborate with Operations Coordinator on the mentoring and job-specific orientation of new staff.
• Other duties as assigned.

Supervisory Responsibilities

• Directly supervise all Behavioral Support Positions and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include program implementation; training current and new employees; participating in treatment teams including SIT meetings; interviewing and onboarding new employees; planning, assigning, and directing work; appraising performance; motivating, rewarding, and disciplining employees; addressing complaints and resolving problems.

Skills

• Ability to read, analyze, and interpret medical records, journals, reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to management and public groups.
• Reasoning ability to read, analyze, and interpret medical records, journals, reports, and legal documents.
• Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, or feel; reach with hands and arms, and talk or hear.
• Due to the emotional instability of the clients, the employee may be subjected to kicking, hitting, punching, biting, hair pulling, etc.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Occasionally exposed to outside weather conditions.
• The noise level in the work environment is usually moderate.

Diversity Statement

The San Diego Center for Children is committed to actively recruiting, retaining, and supporting diverse staff at all levels of the organization. Ensuring that diverse perspectives are included in the development and implementation of policies, practices, and services and that individuals feel empowered to advance our mission within an atmosphere of trust, safety, and respect. Encourage and provide access to professional development in order to deliver equitable and culturally informed services to the population we serve.

Qualifications

Minimum Qualifications

• Valid California Driver’s License
• Minimum 2 years of direct experience working with children, adolescents, and families with children or adolescents in residential care
• Must be 21 years of age or older
• High School diploma or GED or equivalent
• Minimum 1 year of experience in a supervisor or mentor role

Preferred Qualifications

• Bachelor’s Degree (BA or BS) from a four-year college or university
• Four years of related residential treatment care or special education experience
• Familiarity with training in evidence-based practices
• Bilingual in Spanish