Shift Supervisor

About the Program

Atlas Men's Shelter is a 100-bed 24/7 general population emergency shelter for homeless men. Comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance. On-site medical and psychiatric services are offered in addition to referrals to a wide variety of resources and services.

Position Overview

Under the general direction of the Assistant Shelter Director, with some latitude for independent action, the Shift Supervisor directs a staff of Residential Aides in providing direct assistance to clients in adhering to the rules and regulations of the shelter.

Responsibilities

• Provides guidance and direction to Residential Aides ensuring adequate coverage for each shift; monitoring performance and initiating administrative action as warranted
• Provides training of staff through on-site sessions as well as referrals to outside training sources
• Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty
• Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them basic supplies including sheets, towels and toiletries
• Participates in daily meetings and shares observations on client behavior that might be useful to Case Managers
• Oversees scheduled removal of linens by Residential Aides, ensuring proper protective protocols are followed and linens are properly bagged for pick up by the vendor contracted to launder them
• Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner
• Assists weekend and evening clinical staff in getting clients access to their medications and responding to client issues
• Ensures incidents are recorded in the Logbook, with priority incidents called in to the Shelter Director, Assistant Shelter Director, Director of Social Services, and DHS, and that documentation is subsequently provided to supervisory staff in a timely manner
• Performs escort duties or ensures escorts are provided to clients as requested by Case Managers
• Participates in recreational activities offered to clients, encouraging active participation
• Distributes transportation cards received from Social Services staff to clients
• Provides supervision to a team of Residential Aides
• Performs other duties as assigned by the Assistant Shelter Director or other supervisory staff

Physical Activities

Must be able to climb stairs, walk throughout the facility, stand to talk to clients and staff, sit for extended periods at the computer, bend or squat to get records from files, and lift up to 30 lbs unassisted while helping clients with property pack-up and distribution. Assistance may be provided for heavier weights.

Qualifications

• High School Diploma or GED
• Minimum of two (2) years familiarity working with underserved populations, including but not limited to homelessness, substance use, mental health and LGBTQIA+ populations
• First Aide/CPR certification
• Narcan Certified; receipt of certification required within 15 days of completion of training

Preferred Skills

• Team Building: Ability to work with staff to enhance their skills; ability to foster team spirit enabling staff to overcome challenges of providing needed services to the client population
• Organizational: Ability to assess work requests, create order of priorities, assign work to staff and monitor timely completion
• Communication: Excellent oral, writing, and listening skills
• Interpersonal: Ability to interface with clients as well as all levels of staff
• Computer: Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel
• Language: Bilingual or multilingual a plus

Pay

$46,200