Shift Supervisor

About the role

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City. The New Providence Women’s shelter is located within the Ramada Inn in West Midtown Manhattan and provides 100 emergency shelter beds for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance.

Responsibilities

• Provides guidance and direction to the Residential Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted.
• Provides training of staff through on-site sessions as well as referrals to outside training sources.
• Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty.
• Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.
• Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers.
• Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them.
• Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner.
• Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues.
• Ensures that any incident is recorded in the Logbook, but especially that priority incidents are called in to the Shelter Director, Assistant Shelter Director and DHS and that documentation is subsequently provided to supervisory staff in a timely manner.
• Performs escort duties or ensures escorts are provided to clients as requested by the Case Managers.
• Participates in some of the recreational activities offered to the clients, encouraging them to actively participate in order to gain the benefits of the activity.
• Distributes to clients any Metro Cards received from the Social Services staff.
• Provides supervision to a team of Residential Aides.
• Performs other duties as assigned by the Assistant Shelter Director or other supervisory staff.

Qualifications

• Associate degree and at least 1 year of experience working with people diagnosed with mental illness or having addiction or substance abuse issues.
• High School Diploma or GED and at least 2 years of experience working with people diagnosed with mental illness or having addiction or substance abuse issues.

Skills

• Team Building: Ability to work with staff to enhance their skills; ability to foster, through demonstration, team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
• Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Organizational: The ability to assess work requests, creates order of priorities, and assigns work to staff and monitor its timely completion.
• Communication: Excellent oral, writing, and listening skills.
• Interpersonal: An ability to interface with clients as well as all levels of staff.
• Computer: Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
• Language: Bilingual or multilingual a plus.

Pay

Salary Range: $41,000 - $44,000