Shift Supervisor

The job description you provided is for a Shift Supervisor position at PLS (PLS Group), a financial services company. Here’s a concise breakdown of the key points: ### **Job Title:** Shift Supervisor **Location:** 4263 Hemphill St., Fort Worth, TX 76115 ### **Overview:** - **Role:** Lead the store team to deliver exceptional customer service, meet operational goals, and ensure compliance with company policies. - **Reports to:** Assistant Store Manager and Store Manager. ### **Key Responsibilities:** 1. **Customer Service:** Build relationships with customers and ensure a positive experience. 2. **Team Leadership:** Motivate and guide team members to exceed customer expectations. 3. **Operational Support:** Assist the Assistant Store Manager in daily operations, including scheduling, cash management, and audits. 4. **Compliance:** Ensure adherence to federal, state, and local regulations. 5. **Training:** Coach Customer Service Representatives (CSRs) on transaction processing and compliance. 6. **Marketing:** Support local marketing efforts. 7. **Problem Resolution:** Address customer complaints promptly. 8. **Store Maintenance:** Maintain a clean and organized store environment. ### **Requirements:** - **Experience:** Minimum 1 year of management experience in hospitality, financial services, retail, or restaurant industries. - **Skills:** Strong communication, leadership, and customer engagement abilities. - **Availability:** Flexible schedule, including early mornings, evenings, weekends, and holidays. - **Language:** English fluency required; bilingual (English/Spanish) preferred. ### **Physical Requirements:** - Stand for extended periods. - Lift up to 15 lbs. - Work in a busy, restrictive environment. ### **Benefits:** - Medical, dental, vision, 401(k), vacation, advancement opportunities, and ongoing training. ### **Company Culture:** - Core Values: Communication, Customer Focus, Integrity, Teamwork, Results. - Equal Opportunity Employer. Drug-free workplace. ### **Application Accommodations:** - Contact `talentacquisition@pls247.com` for assistance. This summary highlights the essential details for candidates considering the Shift Supervisor role at PLS.