Shift Supervisor

Position Overview

The Shift Supervisor is responsible for leading the store to deliver outstanding customer service, meeting all operating objectives and financial goals, and following company policies and procedures. The position also includes performing the duties of a Customer Service Representative and assisting the Assistant Store Manager in store operations.

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers
• Establish a strong customer service culture within the store
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives
• Develop and motivate store team members to exceed customer expectations
• Ensure compliance with federal, state, and local regulations
• Perform responsibilities of a Customer Service Representative and supervise team activities in the absence of the Store Manager
• Coach CSRs on proper transaction conduct and compliance
• Review and approve checks within limits
• Support store marketing efforts
• Resolve customer complaints
• Manage schedules, cash, and store audits
• Review Operations Bulletins, News communications, and training materials
• Help maintain a clean and welcoming store environment
• Perform other duties as assigned

Job Requirements

• A minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability to engage with customers and develop positive relationships
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required; English/Spanish bilingual is a plus

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training. PLS strives to demonstrate its Core Values in all positions: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. PLS is an Equal Employment Opportunity Employer and provides reasonable accommodations to applicants with disabilities.

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions to meet customer needs

California Pay Band

$20.47 - $22.47 USD