Shift Supervisor

Overview

Location: 9155 Dyer Street, Suite A, El Paso, TX 79924

PLS – People, Location, Service – is a leading retail provider of financial services. The company operates over 200 financial service centers in 12 states, offering check‑cashing stores and other convenient, transparent, and often more affordable financial products to help consumers manage their day‑to‑day needs. Founded in 1997 by Bob and Dan Wolfberg, who serve as Co‑Presidents, PLS places customers at the center of everything it does and relies on exceptional team members to deliver outstanding service.

Position Overview

Shift Supervisors provide leadership to ensure the store delivers outstanding customer service, meets operating objectives and financial goals, and follows company policies and procedures. The role includes all duties of a Customer Service Representative and assists the Assistant Store Manager with day‑to‑day operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs the activities of all team members.

Responsibilities

• Maintain exemplary customer service and build lasting customer relationships.
• Establish a strong customer‑service culture within the store.
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives.
• Assist in developing and motivating store team members to exceed customer expectations.
• Ensure compliance with federal, state, and local regulations.
• Perform all Customer Service Representative duties and supervise team activities when the Store Manager is absent, including transaction processing, cash‑drawer maintenance, and cash‑handling procedures.
• Coach CSRs on proper transaction handling to meet superior customer service and compliance standards.
• Review and approve checks within authorized limits.
• Support store marketing efforts within the community.
• Resolve customer complaints.
• Assist the Store Manager with schedule management, cash handling, and store audits.
• Review Operations Bulletins, news communications, and training materials to ensure understanding of current policies and procedures.
• Help maintain a neat and clean store environment for customers and team members.
• Perform other duties as assigned.

Requirements

• Minimum of one year of management experience in hospitality, financial services, retail, or restaurant industries.
• Ability, willingness, and comfort to engage with customers.
• Strong relationship‑building skills with internal and external customers.
• Desire to exceed corporate initiatives and inspire team excellence.
• Excellent verbal, written, and presentation communication skills.
• High‑energy, collaborative management style.
• Professional appearance and demeanor.
• Honesty and integrity.
• Flexibility to work early mornings, evenings, weekends, and holidays.
• Fluency in English; bilingual English/Spanish is a plus.

Working Conditions and Physical Requirements

• Must be able to stand for extended periods.
• Must be able to lift up to 15 lb with little assistance.
• Work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.
• Manage several tasks simultaneously and handle frequent interruptions to meet customer needs.

Benefits

• Medical, dental, and vision coverage for eligible team members.
• 401(k) retirement plan.
• Paid vacation.
• Opportunities for advancement.
• Ongoing training and development.
• Core Values emphasized: Communication, Customer Focus, Integrity and Trust, Teamwork, Results.