Shift Supervisor

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor).

Responsibilities

• Prioritize the guest experience, model superior guest engagement, and foster a positive working environment.
• Partner with the General and Assistant Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, and inventory control.
• Support managers in training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld, and all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Assist bakery managers in executing operational and administrative responsibilities, including production plans, productivity goal setting, and expense control procedures.
• Co-manage special-order fulfillment via web and phone for individual guests, corporate accounts, and large, complex orders and deliveries.
• Co-facilitate the opening and closing of the bakery, including cash drawer balancing.
• Contribute to marketing strategy execution in the local community by coordinating and participating in special, brand-building events.
• Maintain hands-on knowledge of all bakery roles and step in regularly to perform various responsibilities as business needs dictate.
• Delegate tasks, communicate clear expectations, direct others’ work, and manage performance when the Assistant and General Manager are not present.
• Ensure all directives from management are upheld and performed well.
• Comply with all applicable job expectations, including frosting, Guest Service Representative (GSR), and utility responsibilities.
• Strictly follow all opening and closing procedures and complete assigned checklists.
• Comply with all rules and regulations in the Employee Handbook.

Requirements

• Weekend and evening availability needed.
• Must be proficient in all frosting, utility, and cake flipping and storage procedures.
• Demonstrate strong learning agility, with a passion to grow and excel.
• Flexible availability of at least 30 hours the week of a large holiday.
• Impeccable communication skills and remain alert to all goings-on within the bakery when other managers are not present.
• Able to routinely lift up to 50 lbs and stand for extended periods of time.

Benefits

• Opportunity for advancement
• Employee discounts
• Free food & snacks