Shift Supervisor

Nexus Family Healing is seeking a Shift Supervisor for our Baltimore, MD location to lead a team of direct care professionals in creating a safe, supportive, and therapeutic environment for residents.

About the Role

As a Shift Supervisor, you will provide hands-on leadership, oversee daily program operations, mentor staff, and play a vital role in crisis intervention, resident care, and treatment plan support. This position offers an opportunity to make a meaningful impact while developing your leadership skills in a collaborative, mission-driven setting.

Responsibilities

• Supervise daily program operations, ensuring the safety and security of residents, staff, and the facility.
• Provide leadership and direction to direct care staff, ensuring adequate coverage, resident supervision, and adherence to policies and procedures.
• Respond to resident incidents, crises, and emergencies using therapeutic intervention and de-escalation techniques; complete required documentation and reporting.
• Maintain a safe, positive, and therapeutic environment by ensuring compliance with health, safety, medication, and confidentiality standards.
• Train, coach, and support staff development, including onboarding, performance feedback, and professional growth.
• Collaborate with treatment teams to support resident treatment plans, monitor resident well-being, and communicate concerns requiring intervention.
• Maintain accurate records and documentation, including incident reports, resident files, and shift communications.
• Participate in staff meetings, training, and ongoing quality improvement initiatives.
• Perform other related duties as assigned.

Requirements

• Associate’s Degree or equivalent credits.
• 2 years of full-time experience in residential care.
• Must be at least 21 years of age.
• Valid driver’s license and must meet state regulating agency and Home Office driving requirements.
• Must successfully complete Safe Crisis Management behavior intervention method training and exam.
• Must pass a CJIS background check.

Preferred Qualifications

• 1 year of supervisory experience.

Physical Demands

• Must be able to assist staff in physical interventions and restraints of residents.
• Must be able to lift up to 50 pounds unassisted and up to 100 pounds with assistance.
• Must be able to stand and walk for extended periods (2-4 hours).
• Must be able to twist, bend, and stretch to execute daily activities within a residential treatment facility.

Schedule

Full-time, on-site opportunity. Sunday - Wednesday, 7:00 AM - 3:30 PM.

Pay

$24.00 - $25.00 per hour.

Benefits

• Guaranteed salary and schedule.
• Four weeks of paid time off (PTO) in the first year of employment.
• Additional 8 floating holidays.
• Comprehensive health insurance options.
• No-cost life insurance.
• Short- and long-term disability insurance.
• 401k match.
• Talkspace Therapy Benefit for the whole family (new).
• Hinge Health Benefit for the whole family (new).
• Carrot Fertility Benefit (new).
• Tuition assistance and training opportunities.
• Advancement pathways and internal promotion opportunities.
• Clinical professional development and company-sponsored license renewal expenses.
• Company-sponsored continuing education training and supervision.
• Professional training and membership with a professional association.

Location

1301 Woodbourne Ave, Baltimore, MD.

Values & Competencies

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy, care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.