Shift Supervisor

Location: Saratoga Springs, UT (on-site)

About the role

Join New Haven, a leading residential treatment center, and become a vital part of a mission-driven team dedicated to healing and transformation. New Haven serves adolescent girls (ages 13–18) and their families through trauma-informed, relationship-based care. With campuses in Spanish Fork and Saratoga Springs, we offer a warm, home-like setting that blends therapeutic support with accredited academics. Our focus areas include trauma recovery, family systems, emotional regulation, and mental health.

Responsibilities

• Supervise and support Mentors during shifts, recognizing standout performance and fostering a positive team culture.
• Assign responsibilities effectively to ensure smooth, efficient shift operations.
• Partner with HR to identify, hire, and onboard the right candidates for long-term success.
• Guide new hires through a structured, checklist-based on-shift orientation.
• Facilitate weekly training sessions and provide ongoing coaching to elevate team performance.
• Monitor and evaluate staff performance regularly, with formal quarterly reviews.
• Address performance issues professionally using structured disciplinary protocols.
• Share key shift updates during handoffs to maintain continuity and transparency.
• Advocate for your shift during interdisciplinary Treatment Team meetings.
• Conduct quarterly safety drills and model best practices to maintain a secure environment.

Requirements

• Must be 21+ and hold a high school diploma (or equivalent).
• Valid driver’s license with a clean record and ability to pass a Utah State background check.
• Willing to commit for a minimum of 8 months and obtain a Food Handler’s Permit before starting.
• Well-versed in company policies, hiring and disciplinary procedures, and Mentor responsibilities.
• Understands student challenges, behavioral disorders, and medication protocols.

Skills

• Leads by example with strong teaching, motivational, and team-building skills.
• Works effectively with interdisciplinary teams including therapists and nurses.
• Skilled in communication, prioritization, and safely managing crisis situations when needed.
• Calm under pressure.

Schedule

• Full-Time | 35+ Hours Weekly
• Monday, Wednesday, Friday: 7:00 AM - 3:00 PM
• Tuesday: 8:00 AM - 2:00 PM
• Every other Sunday as needed
• Additional shifts available to support full-time scheduling

Pay

$20.00 - $22.00 an hour

Benefits

• Access to professional growth using cutting-edge strategies and trainings with exceptional leaders.
• Medical, Dental & Vision Insurance – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match – Retirement savings with matching contributions after eligibility period.
• PTO & Holidays – Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges.