Shift Supervisor

About the role

In coordination with Management, the Shift Supervisor provides leadership and guidance to assigned employees through their daily routines and interacts with customers to ensure a satisfactory experience. They act as quality control through the supervision of employees and ensuring the Company and Food Service policies and procedures are maintained. A Shift Supervisor must be able to perform all job functions of the staff they supervise and make decisions to delegate duties and responsibilities to ensure efficient operations.

Responsibilities

• May be required to address customer concerns
• Follows procedures for the proper storage of leftover food and potentially hazardous food items
• Receives and stores food requisitions and supplies
• Processes phone orders and assists customers
• Assists in catering and special functions
• Assists in maintaining production records per departmental procedures
• Responsible for the operation and cleanliness of the Unit and equipment
• Prepares and pre-portions all food products according to Company specifications and recipes
• Operation of cash register and cash-ups
• Replenishes product as needed to include ice machine, ice cream machine, etc.
• Sweeps and mops work areas as needed
• Reports any equipment and service problems as necessary
• Reports any deficiencies or problems with any food or supplies
• Prepares catering or special event food items as necessary
• Assigns, coordinates, and delegates the work of employees to promote the efficiency of operations
• Ensures that staff is carrying out assignments as directed and per Company and Food Service guidelines
• Provides training to new employees and communicates any new procedures to staff
• Performs tasks necessary to open and/or close the Unit
• Must attend food safety training as scheduled
• Perform other duties as assigned

Requirements

• High School graduate or equivalent
• Associate degree preferred
• Previous foodservice industry and customer service experience required

Qualities

• Capable of supervising specific areas of the unit in a fast-paced environment
• Ability to lead, both by example and direction
• Handle sensitive and confidential information appropriately
• Work independently and as part of a team
• Take initiative, anticipate, prioritize, and follow tasks through to completion
• Successfully operate within deadlines, use creative problem-solving skills, and evaluate and adjust when necessary
• Adhere to Company, Department and State guidelines as directed
• Predictable and reliable attendance

Physical conditions and demands

• Moderate to heavy lifting, up to 50 pounds
• Constant standing, bending and walking
• Exposure to temperature extremes, slippery surfaces, and congested work areas
• Exposure to many different food types

Pay

Hourly wage: $17.32 – $18.02