Shift Supervisor

Promotions and Benefits

• Expert training
• Competitive Wages
• Tips Paid Daily
• Flexible work schedules
• 401(k)
• Free Teammate Meals & Discounts
• Opportunities for advancement and career growth
• Health insurance benefits available for full-time teammates

Duties and Responsibilities

• Promotes the company's mission, vision, and values
• Runs and manages shifts effectively with a focus on his/her assigned area of responsibility
• Ensures customer satisfaction and knowledge of customer recovery strategies
• Effectively leads, develops, and motivates the team
• Delivers a quality product and experience based on brand standards and operating procedures
• Conducts effective pre-shift meetings during every shift
• Enforces company human resources policies in all aspects of the manager and teammate experience
• Enforces all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department

Qualifications

• Strong leadership skills to train, coach, develop and motivate others
• Able to make critical decisions
• Excellent communication skills including writing, speaking, and public speaking
• Exceptional organizational and operational skills
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management
• Financial skills, including calculating food and labor costs and knowledge of cost-controlling measures

Physical Requirements

• Ability to speak clearly and listen attentively to employees and guests
• Ability to read and write to facilitate communication
• Ability to stand and exert well-paced mobility for up to four hours in length
• Ability to lift and/or move up to 50 pounds in weight
• The workplace may frequently expose the team member to heat/cold and odors

Education and Experience

• Must be at least 21 years of age
• Extensive background, 5+ years, in high volume full-service restaurant food operations
• Valid ServSafe certification
• Detailed knowledge of the county, state, and federal health codes
• Knowledge of basic employment laws and regulations
• Some knowledge of the Spanish language is a plus
• Minimum high school education, a college degree are preferred

Verbal and Reasoning Requirements

• Must be able to speak clearly and listen attentively to co-workers and managers
• Must be able to engage in a two-way conversation with the customer on the floor
• Must have the ability to read and/or follow verbal instructions and implement the same
• Must be capable of applying common sense and understanding to carry out oral and/or written instructions
• Must understand and adhere to service standards