Shift Supervisor

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is a space where every ingredient is valued and where giving back to our community is baked into what we do. Working for MOD is more than making pizza—we call it Spreading MODness, where each pizza powers possibilities!

Pay

$18.61/hour (combining hourly wage of $13.75 and average tips of $4.86/hour earned at this location).

Benefits

• Medical, dental, and vision insurance
• Week of paid vacation
• Paid sick time
• 401(k) retirement plan
• Free pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

Overview

As a Shift Supervisor, you are building your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. At times, you will be the most senior squad member working the shift, responsible for ensuring the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You will support restaurant management in overall operations and serve as a leader for the squad. You will provide feedback, answer questions, and give guidance. Your objective is to model, teach, and demonstrate MOD’s purpose in all interactions, setting the squad up for success.

Responsibilities

• Ensure the right squad member is in the right place doing the right work to support guests (deployment). Complete Deployment Charts and make adjustments throughout the day.
• Train newly hired or promoted squad members and support the team through new program rollouts and initiatives.
• Maintain operating systems and equipment, including restaurant technology like online ordering, catering, fundraising, and customer review systems.
• Use MOD tools and standards to ensure food safety in both Back of House and Front of House.
• Listen, acknowledge, and resolve squad member and guest concerns; escalate issues to the Assistant Manager or General Manager as needed.
• Manage cash accurately, including making change, accessing the safe, and processing refunds.
• Take inventory and place orders as needed, with support from the General Manager.
• Adhere to Opening/Midday/Closing shift checklists and use all available tools to execute requirements on time.
• Regularly review email to stay updated and communicate relevant information to squad members.

Requirements

• Minimum of one (1) year of customer service or restaurant experience.
• Demonstrated success as a mentor, trainer, or informal leader.
• Proven ability to prioritize and make decisions.
• Must be at least 18 years old.
• Success in following and enforcing processes and standards; ability to coach compassionately.
• Ability to remain calm during high-volume periods.
• Obtain a food safety certification and/or alcohol beverage certification within 30 days of start date (or sooner if required by law).
• Proficient in written and oral communication.
• Ability to work a minimum of 3 shifts and 18 hours per week, including peak demand hours as determined by management.