Shift Supervisor

About the role

The Shift Supervisor is tasked with being responsive and empathetic to guest needs, driving innovation on the floor, and encouraging a collaborative environment for all team members. Our Shift Supervisor is expected to be knowledgeable about the inner workings of Main Event and to pitch in across departments wherever needed.

Responsibilities

• Maintaining the center’s appearance through established facility cleanliness standards.
• Holding yourself and others accountable for creating a culture of high performance.
• Ability to expand job responsibilities and collaborate with others to generate ideas and improve processes.
• Attending weekly manager meetings, as needed.
• Communicating clearly and effectively in various mediums using verbal and written skills.
• Being responsive and empathetic to guest needs; maintaining guest focus while driving improvement and innovation.
• Recognizing our company's core competencies and making decisions to protect us.
• Professionally representing the company when conducting business.

Requirements

• 21+ years of age
• A desire for a management career with Main Event/Dave & Buster’s
• Solution-oriented with the ability to problem solve in an ever-changing environment
• An attention to detail, ability to multi-task, and ability to work under pressure amid distractions and interruptions in a fast-paced environment
• Excellent hospitality and employee relations skills
• 6+ months with Main Event/Dave & Buster’s or 2+ years in a supervisory role
• Friendly, professional demeanor
• Ability to create an amazing guest experience
• Valid Alcohol Seller/Server and Food Handler Cert