Shift Supervisor

About the role

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that “Everyone Deserves a Home” and envisions a world where every person lives in a safe, caring community. In this role you will be employed by Lutheran Community Services Northwest but work in the Compass division, supporting a 105‑year legacy of housing, shelter, and caring in the Puget Sound region. The Blaine Veterans Center is a 24‑hour shelter program that provides enhanced emergency shelter for 36 male‑identifying veterans, offering on‑site housing navigation, hygiene services, daily meals, and a variety of case management resources to help eliminate barriers to stability.

Responsibilities

• Conduct and oversee direct client services for assigned shifts.
• Maintain all necessary logs, records, reports, and statistics in partnership with the Program Coordinator and/or Manager.
• Provide policy and procedure guidance to staff.
• Ensure timely and accurate data entry into program‑specific databases.
• Compile shift data for monthly statistical reports for internal and external purposes.
• Assist the Program Coordinator/Manager in analyzing service‑delivery data to identify areas for improvement.
• Monitor supplies, update inventory, and place or direct ordering as needed.
• Participate in program and agency meetings and relevant training, including inter‑agency groups.
• Manage staff transition at changeover/handoff and ensure up‑to‑date information exchanges.
• Maintain a safe, supportive, and inclusive environment for staff and guests, treating everyone in a culturally responsive manner.
• Assist guests with learning program routines, building safety, site walks, and program policies and procedures.
• Hire, train, schedule, lead, and supervise both regular and relief staff on assigned shifts.
• Manage staff scheduling to ensure adequate coverage and serve as the first point of contact for staff call‑outs.
• Promote a favorable working relationship with all agency employees and project a positive image of the organization.
• Facilitate regular team staff meetings and keep supervisors promptly informed of significant issues.
• Handle conflict situations proactively, modeling effective conflict‑resolution skills.
• Create a climate where staff are challenged, supported, and motivated to achieve program and agency goals.

Qualifications

• Minimum of 1 year of experience in human services, shelter, or residential settings (work or volunteer).
• 1 + year of relevant supervisory experience (preferred).
• Current WA State Food Handlers Permit (preferred; sponsorship available within 1 month of hire if not current).
• Familiarity with housing instability, mental health, substance use, sexual assault, and/or domestic violence (required).
• Fluent reading, writing, and comprehension of English (required).
• Experience working where language may be a barrier (preferred).
• Demonstrated knowledge of best practices in Housing First, harm reduction, de‑escalation, mental health, and substance‑use disorders.
• Strong interpersonal boundaries and emotional intelligence.
• Knowledge of local resources and services for low‑income and homeless individuals and ability to develop a provider network.
• Awareness/training around belonging, compassion, and meeting people where they are (preferred).
• Ability to work effectively in teams and create cross‑team alignments.
• Skill in developing, interpreting, and implementing policies and procedures and maintaining compliance with safety and health regulations.
• Proficiency with computer applications; experience with HMIS a plus.
• Ability to maintain confidentiality, tact, and respect for participants of diverse backgrounds.
• Knowledge of de‑escalation, crisis intervention, and stabilization in fast‑paced environments.
• Capability to manage difficult interpersonal situations and seek manager support when needed.
• Ability to set and maintain professional boundaries and follow agency safety and security policies.
• Commitment to promoting a team environment that values differences.
• Strong problem‑solving, time, and project management skills.
• Ability to work independently and make sound decisions without supervision.
• Excellent written and verbal communication skills.
• Aptitude for learning new technology skills.
• Physical ability to sit, stand, walk, use stairs, and perform computer work in a shelter environment.
• Willingness to travel to program sites and meetings throughout the county.
• Standard LCSNW criminal clearance, including national sex offender registry, valid driver’s license, motor vehicle records, and auto insurance.