Shift Supervisor

About the Role

We are seeking dedicated, ambitious, and enthusiastic Shift Supervisors to support our Store Leadership Team. This role involves supervising store staff, ensuring high levels of customer engagement, and driving sales in a fun and dynamic work environment. You will represent the brand, maintain store standards, and foster a positive environment for both customers and team members.

Earn monthly bonuses and enjoy great employee discounts!

Responsibilities

• Assist Store Management in generating sales by maintaining a constant presence on the sales floor and setting the pace and energy while upholding brand integrity.
• Hold store keys to open and close the store without management as needed.
• Prioritize customer service and partner with Sales Associates to achieve sales goals and KPIs.
• Manage rest and meal break schedules to ensure all zones are covered.
• Provide timely feedback, coaching, and redirection in customer engagement, selling, and sales floor etiquette.
• Assist with managing company standards for merchandise presentation, signage, and displays.
• Escalate performance concerns to the Store Manager.
• Motivate and inspire associates to build brand loyalty and create a positive store environment.
• Assist with store security, including checking bags and monitoring fitting rooms.
• Ensure store staff are treated professionally, courteously, and respectfully.
• Process return/exchange transactions, authorize promotional discounts, and handle employee sales in the absence of a manager.
• Adhere to and ensure compliance with all loss prevention (LP) policies.
• Maintain full understanding and knowledge of inventory management procedures.
• Represent the company in a professional and positive manner.
• Perform other duties as assigned.

Requirements

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Must be available to work weekends (Friday, Saturday, and Sunday).
• Must commit to two store closings per week, including one being Friday or Saturday.
• Ability to utilize retail POS systems and inventory scanners.
• Must be able to make change using American monetary units.
• Ability to carry out detailed tasks and projects with minimal direction or supervision.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three-month training program.

Work Environment

• Requires the ability to lift large and heavy packages rapidly and constantly, including loading and unloading boxes throughout a scheduled shift.
• Able to reach overhead, bend, kneel, and carry products for customer service, inventory restocking, shipment processing, and store merchandising.
• Must be able to stand or walk for extended periods.
• Ability to safely lift up to 50 lbs. without restrictions.
• Able to perform regular store maintenance tasks such as sweeping, vacuuming, emptying trash, and cleaning.
• Ability to use and climb ladders and/or step stools.
• Requires the ability to perform repetitive motions (e.g., hanging, folding, ringing up customers).
• Must use caution when dealing with difficult customers, houseless individuals, and/or transients to avoid confrontations.
• Noise level in the work environment is usually moderate to loud.
• Adult content environment.
• Must be at least 18 years old.

Benefits

• Monthly bonuses.
• Great employee discounts.