Shift Supervisor

About the role

Friendly and outgoing individual who enjoys helping customers and resolving complaints in a professional manner. Self-motivated, able to multi-task, and works quickly to provide fast service. Responsible for motivating, training, and directing store staff, ensuring policies and safety regulations are followed, and maintaining daily operations.

Responsibilities

• Provide assertive leadership to assign and inspect tasks on the shift duty list.
• Maintain responsive communication with store management and assigned associates.
• Ensure policies, safety rules, and regulations are implemented and followed.
• Perform daily bookkeeping and bank deposits.
• Process customer transactions and participate in suggestive selling.
• Monitor cash control procedures, complete shift reports, and safeguard cash.
• Clean store interior and exterior, including sweeping, mopping, sanitizing restrooms, and picking up litter.
• Stock shelves, coolers, and displays both inside and outside the store.
• Prepare food following guidelines, operate food equipment, and adhere to food sanitation standards.
• Monitor safe temperatures, record waste, and maintain safety procedures, including fuel dispensing.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in a retail environment required, preferably in a lead position.
• Excellent customer service and interpersonal skills.
• Able to communicate effectively in English (reading, writing, speaking, and understanding).
• Basic math skills for making change and completing shift reports accurately.
• Ability to multi-task with strong attention to detail.
• Proficient in processing point-of-sale transactions with minimal errors and troubleshooting minor issues.
• Able to perform daily bookkeeping and correct errors.
• Capable of lifting, pushing, pulling, reaching, and carrying up to 50 pounds; occasional use of a step ladder.
• Prolonged standing or walking (8–10 hours) on concrete or tile surfaces.
• Able to maintain store cleanliness, including sweeping, mopping, and shoveling snow.
• Willing to work evenings, weekends, and holidays, alone or with others.
• Able to work in freezers and coolers (10°F) for up to 30 minutes at a time.
• Tolerate exposure to gasoline fumes and cleaning products.
• Valid driver’s license, access to a vehicle, and proof of auto insurance.