Shift Supervisor

Duties And Responsibilities

• Promotes the company's mission, vision, and values.
• Runs and manages shifts effectively with a focus on his/her assigned area of responsibility.
• Ensures customer satisfaction and knowledge of customer recovery strategies.
• Effectively leads, develops, and motivates the team.
• Delivers a quality product and experience based on brand standards and operating procedures.
• Counsels and trains new employees.
• Conducts effective pre-shift meetings during every shift.
• Enforces company human resources policies in all aspects of the manager and teammate experience.
• Enforces all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department.

Qualifications

• Strong leadership skills to train, coach, develop and motivate others.
• Able to make critical decisions.
• Excellent communication skills including writing, speaking, and public speaking.
• Exceptional organizational and operational skills.
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management.
• Financial skills, including calculating food and labor costs and knowledge of cost-controlling measures.

Physical Requirements

• Ability to speak clearly and listen attentively to employees and guests.
• Ability to read and write to facilitate communication.
• Ability to stand and exert well-paced mobility for up to four hours in length.
• Ability to lift and/or move up to 50 pounds in weight.
• The workplace may frequently expose the team member to heat/cold and odors.

Education And Experience

• Must be at least 21 years of age.
• Extensive background, 5+ years, in high volume full-service restaurant food operations.
• Valid ServSafe certification.
• Detailed knowledge of the county, state, and federal health codes.
• Knowledge of basic employment laws and regulations.
• Some knowledge of the Spanish language is a plus.
• Minimum high school education, a college degree are preferred.

Verbal And Reasoning Requirements

• Must be able to speak clearly and listen attentively to co-workers and managers.
• Must be able to engage in a two-way conversation with the customer on the floor.
• Must have the ability to read and/or follow verbal instructions and implement the same.
• Must be capable of applying common sense and understanding to carry out oral and/or written instructions.
• Must understand and adhere to service standards.