Shift Supervisor

About the role

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

Responsibilities

• Manage work effectively with store management and store crews
• Serve as a supervisor, assigning, directing, and following up on all activities
• Communicate information between store management and crews
• Aid customers with questions, problems, and complaints
• Promote CVS customer service culture
• Greet, offer help, and thank customers
• Handle customer relations issues in accordance with company policy
• Promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Manage merchandise and presentation
• Execute weekly, promotional, and seasonal merchandise displays
• Maintain off-shelf merchandise displays
• Reset departments according to Point of Goods (POGs)

Requirements

Required Qualifications:

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications:

• Experience as a retail supervisor.

Qualifications

Education:

• A High School Diploma or equivalent.

Preferred but not required.

Skills

N/A

Benefits

The Typical Pay Range For This Role Is $17.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

We anticipate the application window for this opening will close on: 09/15/2026