Shift Supervisor

About CHI

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

Benefits

• Generous paid time off
• Personal and sick days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Responsibilities

• Supervise the overall running of the site as directed by the Program Director.
• Responsible for the supervision and support for all Residential Aide staff.
• Oversee Residential Aide staffing for weekends, overnights, and as needed.
• Conduct Fire Drills as scheduled and work with program staff to ensure that fire safety procedures are followed; document these events as per DHS and CHI guidelines.
• Supervise and assist with client meals as per the site’s specific policies; ensure employees follow OTDA and DHS food safety guidelines.
• Provide limited crisis intervention and de-escalation to residents when necessary until professional staff can intervene; contact supervisor and/or proper authorities as needed.
• Prevent loss of income to CHI due to vacancy loss, lost shelter payments, or property damage; ensure the program provides quality services and complies with program requirements.
• Enforce CHI, site, and DSS policies, regulations, and rules with residents.
• Review video cameras and monitor areas consistently.
• Adhere to proper use of company resources (cell phones, office supplies, internet, etc.).
• Maintain professionalism and act as a model for other employees.
• Provide on-site training and feedback to staff and management regularly.
• Inform Building Superintendent of the work site’s physical condition (e.g., dangerous conditions, repair needs, supply needs).
• Act as a liaison with agencies responsible for referring eligible clients.
• Submit all internal and external reports in a timely and accurate manner as required by funding agencies and/or CHI (logs, notes, incident reports).
• Maintain logs, office, and site in an orderly fashion.
• Assist the management team in communication and serve as an on-call supervisor.

Requirements

• High School Diploma or GED required; Bachelor’s degree from an accredited university or related field preferred.
• 3+ years of verified experience working in homeless services can override the education requirement.
• 2+ years’ experience providing management services in social services or related fields.
• Excellent verbal and written communication skills; proficiency in English required. Multi-lingual and Spanish proficiency preferred.
• First Aid/CPR Certification and Food Handler’s Certificate (must have upon hire or within 60 days).
• F-80 Fire Safety Coordinator certification required (or ability to obtain within 30 days of hire).
• Basic competency in MS Windows, MS Office, and the Internet.
• Ability to lift, carry, and move heavy objects (up to 50 lbs), tour property, walk distances, and climb stairs (up to 3-4 flights).
• Ability to prioritize, make appropriate decisions, and exercise good judgment.
• Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, and multitask.
• Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.
• Effective time management skills.

Pay

$24.04 an hour (approx. $50,004 annually). Non-exempt; eligible for overtime.

Schedule

Saturday–Sunday: 8 AM–4 PM
Monday–Wednesday: 4 PM–12 AM
(Thursday and Friday off)

Location: Rego Park, Queens, NY