Shift Supervisor

About the role

A Shift Supervisor is charged with creating a one‑of‑a‑kind experience for both Beat The Bomb's customers and fellow team members. Beat The Bomb Shift Supervisors must be natural leaders and adaptable. In addition to being a team lead, they will need to be experts in both Front of House (FOH) and Back of House (BOH) roles, understanding all elements of the Beat The Bomb operation.

Responsibilities

• Set the tone for the rest of the team with a customer focused engagement: lead by example!
• Manage all aspects of a guest reservation
• Opening and closing of the location and all associated responsibilities
• Assist General Manager with scheduling as requested
• Respond to online customer reviews
• Manage special events such as corporate events, school outings and kids’ birthdays
• Customer service: support as needed on all customer questions – in facility, on the phone, through email, via social media
• Responsible for facility upkeep and cleanliness; monitor and report maintenance issues to the General Manager
• Help manage tech and gameplay issues as they arise
• Execute all Front of House (FOH) and Back of House (BOH) Game Runner duties, including guest check‑in and team onboarding, ensuring customer areas are presentable and clean, taking customer pictures, managing game rooms and Bomb Room (blast customers with paint and foam), maintaining a safe environment, and engaging with customers to have fun.

Requirements

• Previous customer‑facing experience in a bar, restaurant or entertainment facility
• Loves people; thrives when engaging with others – both friends and strangers
• Not afraid to get messy (it’s a paint blast facility)
• Interest in live experiences / digital gaming
• Ready to jump in and help wherever and whenever necessary
• Strong aptitude for technology and/or excitement to learn
• Leads by example; solution‑oriented
• Can comfortably lead others through a fast‑paced, exciting working environment
• Remains calm when faced with external pressures
• Friendly, outgoing and inclusive
• Weekend warrior – must be available to work 2 of 3 weekend days (Friday through Sunday)
• Doesn’t mind physical activity; paint buckets can weigh up to 50 lbs

Benefits

• Competitive pay, tip pools and monthly bonus pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401(k) plan
• $500 annual learning stipend for professional development (full‑time only)
• Referral bonuses
• Medical, dental and vision insurance (full‑time only)
• HSA (full‑time only)
• Transit benefits
• Life insurance benefit options (full‑time only)
• Free fountain beverages and discounted meals (free for kitchen staff)
• Opportunity to advance or expand your career with company growth
• Chance to be part of an exciting and fast‑growing start‑up team
• Friends & family ticket discounts