Shift Supervisor 2

Company Introduction

Mit​ra QSR is one of the largest KFC franchise organizations in the United States. From a single store in Texas, the company has grown to 180 stores across 15 states, making it the third‑largest KFC franchisee in the country. The operating leadership team brings more than 25 years of KFC/Taco Bell experience, supported by over 30 area leaders with an average tenure of eight years.

Why Join Us

• Family‑oriented company culture
• Great working hours (no breakfast shift; typical restaurant closes by 11 pm)
• Employee recognition programs
• Community involvement opportunities
• Competitive wages
• Employee discounts
• Education opportunities, including KFC scholarships up to $20,000 and tuition‑free degrees funded by the KFC Foundation
• Career advancement with ample growth and financial success potential

Job Summary

As a Shift Supervisor you will oversee restaurant operations, product preparation, customer relations, and team management to ensure the highest quality of products and services are delivered to every customer each day.

Responsibilities

• Provide an excellent customer experience by greeting guests warmly, delivering quick service, and serving great food with a smile.
• Follow all food safety protocols to protect customer health.
• Participate in food preparation and cooking according to company standards (for non‑minors).
• Maintain a professional appearance, wear the proper uniform, and adhere to grooming standards.
• Collaborate with team members to create a positive, productive work environment.
• Take direction from supervisors, actively participate in training, and apply learned skills on the job.
• Keep the restaurant clean and well‑maintained, including front‑of‑house, kitchen, and equipment.

Role Expectations

• Be dependable, punctual, and enthusiastic for each shift.
• Work as a team player to make each shift enjoyable and successful.
• Deliver great service through friendly interaction, cleanliness, and quality food.
• Maintain restaurant standards, equipment, and overall operations.
• Follow all laws, regulations, and brand/Mitra policies.

Skills and Qualifications

• Great attitude and willingness to smile; training provided for all other skills.
• Team‑player mindset; success depends on the team’s success.
• Learner mindset; enjoys following processes and guidance.

Requirements

• At least 18 years old with a valid U.S. ID.
• Flexible availability, including weekends and holidays, to meet business needs.
• Ability to stand for lengthy periods and lift up to 25 pounds.
• Willingness to have fun and embrace the Mitra culture.