Shift Managers

About the Role

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

The Certified Swing Manager leads the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside.

Responsibilities

• Monitor speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.
• Enforce food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards throughout the restaurant.
• Conduct travel paths, ensure critical control points are followed, and take immediate corrective action when standards are not met.
• Manage labor deployment to support sales volume while controlling costs, monitor waste, and complete product counts as required.
• Protect company assets by following cash-handling and security procedures.
• Train and coach crew members on procedures, service behaviors, and brand standards; provide real-time feedback, recognize strong performance, and address performance gaps constructively.
• Communicate effectively with the General Manager and leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Document incidents, resolve guest complaints professionally, and ensure follow-up when needed.

Skills

• Leadership and team development to create a positive work environment that promotes teamwork, accountability, and respect.
• Financial stewardship, including labor management and cost control.
• Operational compliance and food safety enforcement.